Front of House Supervisor

3 weeks ago


Ottawa, Canada Ramen Isshin Full time

JOB DESCRIPTION - SUPERVISOR 2023

SUPERVISOR
Overview

We are driven by our passion for serving the best bowl of Ramen to each guest that visits us here at RAMEN ISSHIN. We take pride in our recipes and want our guests to enjoy our perfectly seasoned, rich savory broth and freshly cooked noodles that are the base of every bowl of Isshin
Ramen. It brings us joy to see the smiles that appear on their faces as they take a moment to truly experience authentic Japanese ramen.

Leading by example, our supervisors will work in partnership with Management to keep the staff focused on our goal of delivering the perfect bowl of Isshin Ramen to every guest. The RAMEN ISSHIN Supervisor is essential to ensuring that our systems and standards are always followed, and our guest experience is exceptional.

The role of the supervisor is to support the running of a profitable business by leading on all aspects of the operations. As a supervisor, you will role model the brand values and ensure excellent guest experience while generating a fun and motivated staff culture. This role is fully accountable for cost of goods, people, equipment, cleanliness and exceptional food execution.

Role of a supervisor:

- Be enthusiastic, energetic and demonstrate a genuine positive demeanor throughout the shift
- Be professional and hospitable while promoting the RAMEN ISSHIN brand
- Ensure every guest receives the RAMEN ISSHIN Experience and leaves eager to return
- Ensure service standards are met while moving the guest through the service experience in an efficient manner
- Possess a sincere attitude to be of service to others with a desire to succeed
- Maintain RAMEN ISSHIN standards of execution through proper use of all daily checklists and reporting tools
- Role model guest service; by demonstrating efficiencies in execution, ability to recognize regulars and proficient handling of guest concerns
- Ability to organize people and provide clear and timely direction

Duties & Responsibilities:

- Knowledge of RAMEN ISSHIN operations including all products, menu’s, schedules and promotions
- Assist with order taking and food handling when service volumes require
- Ensure the team members follow all company recipes for food and beverage preparation
- Handling guest concerns with and without the support of the management team.
- Proper adherence to all cash handling procedures as outlined in company policies
- Correct use of POS system, adhering to all company standards and policies
- Inspect and sign off on all hourly staff duties and time punches

JOB DESCRIPTION - SUPERVISOR 2023
- Report and reconcile daily sales and payment methods
- Communicate clearly with all suppliers
- Handle daily management duties in the absence of the Manager or Owner

Competencies:

- Collaborative in a team environment, focused on success of the team not individual
- Maintain a sense of urgency and momentum
- Ability to stay calm under pressure
- Works harmoniously and professionally with co-workers and management.
- Promotes a positive work environment while coaching and motivating the hourly team

Job Requirements:

- Ability to prioritize and stay organized in a high-paced environment
- Minimum of 1-year related service and supervising experience
- Fluency in English both written and verbal
- Experience with a point of sale system
- Smart Serve Certified
- Ability to work flexible hours including mornings, days, evenings, nights, weekends and holidays
- Must be able to carry and lift items weighing 20lbs
- Must be able to stoop and bend
- Must be able to stand and move for extended periods of time to continuously perform essential job functions.
- Ability to make decisions while under pressure

**Job Types**: Full-time, Permanent

**Salary**: $19.00-$20.00 per hour

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Evening shift
- Weekend availability

Supplemental pay types:

- Tips

Ability to commute/relocate:

- Ottawa, ON: reliably commute or plan to relocate before starting work (required)

Work Location: One location



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