Associate Product Manager, Internal Audit

3 weeks ago

Toronto, Canada Resolver Full time

Resolver is looking for an Associate Product Manager, Internal Audit and Internal Controls to optimize
our Internal Audit and Internal Controls product offering. As a member of our Product team, you will be
functionally to ensure our offering is aligned with customer needs and is highly differentiated in our
target markets

As an Associate product manager, you may be new to the world of product management but come with
have experience working in industry as an auditor or with financial controls. They would have an
understanding of how organizations effectively implement internal controls to mitigate risk exposure.
which could be adopted by our customers.

**What you'll be doing**:
**Customer and Market Research (30%)**

**_ Measures of success:_**_ _Documented buyer and user personas with jobs to be done for key roles, transform insights to roadmap with hypothesis for impact/outcome._
- Develop a deep understanding of the market requirements for your area of specialization.
- Research and document your customer personas (buyers and users) and the jobs that they do, what they need to be successful, what problems they face, and what alternatives are available to them.
- Meet regularly with customers and prospects to learn about their needs, test your hypothesis, and develop our understanding of the key pain points.
- Perform competitive research to identify areas of strengths, weaknesses, gaps, and opportunities. Use that competitive insight to drive roadmap decisions and to win.
- In partnership with Product Marketing conduct win/loss analysis then distill findings into insights.

**App Development (40%)**

**_ Measures of success:_**_ _Innovates and experiments with new approaches; creative problem solving. Application enhancements are prioritized to drive revenue growth, high retention, efficiency and customer expansion._
- Use customer feedback, usage patterns, and data to drive decisions about where
your product needs to evolve.
- Prototype innovative solutions to address customer problems.
and prospects.
- Work closely with the platform product team to define solutions for prioritized
problems.
into high quality, scalable solutions via configuration.
- Work closely with design to perform user testing, validate user behaviors, and
improve app user flows.

**Product Management (30%)**
- Work with sales and marketing to ensure promotion of new features and
positioning is aligned.
- Work with professional services to update service programs and
implementation guidance.
- Work with Customer Service and Support to ensure product are communicated
and adopted by our customers.
- Assist with sales demos in order to demonstrate excellence, hear about new
- Assist marketing and product marketing in generating the messaging and
positioning for the key roles both user and buyer personas.
- Work with solution engineers to ensure demo scripts effectively articulate the

**What you will bring**:

- 3+ years of related experience in a SaaS environment.
- University degree in Business, Engineering, Computer Science, or similar discipline.
- Possess strong knowledge about the internal audit industry, financial controls,
SOX/C-SOX
- Social and outgoing attitude, with genuine empathy and sincerity for our
customers.
- Demonstrated success in managing strategic customer relationships.
- Excellent verbal, written, and visual communication skills.
- Proven ability to learn and adapt.
- Metrics driven with an ability to demonstrate product success using key
performance indicators.

**What we’ll give you in return**:
Resolver is one of Canada's Great Workplaces. Culture isn't just something we write about (although we do), we live our values and challenge each other to be our best selves. We invest in Resolverites who will grow with us. Here’s how we do it:

- ** Health and Wellness Benefits**: 100% paid by us for health and dental from day one. And our vision care is every 12 months We also offer a wellness/fitness reimbursement, that can go towards things like gym memberships, yoga classes, soccer membership fees or a bike.
- ** Professional development**: we have an external learning budget to help you grow and develop. We also have e-learning to meet the needs of our Resolverites working remotely. We offer career development opportunities to help you build your skillsets for internal growth opportunities and beyond. We also have a Coaching Program for all our managers. We know how important it is to have a good boss, so we invest in their development.
- ** Vacation**: it's open, which means we don't worry about an accrual clock. On average, we see most folks enjoying between 3-4 weeks off a year.
- ** Parental leave**: Best-in-class top-up for new parents - 100% for 15 weeks new parents and 5 additional weeks of pregnancy leave for birth mothers.
- ** Flexibility & trust -** While we are remote for now, we enable our team to create a work environment that will set them up for success. We hire adults and we trust you to

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