Vendor Manager Iii, Market Data Services

2 weeks ago

Toronto, Canada TD Bank Full time

**TD Description**

Stay current and competitive. Carve out a career for yourself. Grow with us.

**Department Overview**
- With offices located around the world, the strength of TD Securities Global Operations and Business Services lies within our diverse and dynamic group of employees delivering continued business success through leadership, collaboration, innovation and forward-thinking. We thrive on the challenge to be our best, pushing beyond the status quo and working together to deliver trusted advice to help our colleagues and clients.
- We want to hear from you if you’re passionate, collaborative and innovative with a forward-thinking mindset to join our Global Third Party Management Office.
- We are looking for individuals who enjoy working both independently and as a part of a team, with the desire to develop tactical & strategic solutions. Being able to take initiative with strong relationship skills; including proven influencing, conflict management and negotiation skills. The team is heavily involved in strategic initiatives and operational improvements to drive efficiency, improve client service levels and reduce risk.
- This position will focus on supporting the TD Securities Market Data Vendor Management team with responsibility for effective vendor governance, contract and performance management and value creation opportunities from vendor relationships that are strategically important to the Wholesale Banking Business. This role manages Market Data vendor relationships through all stages of the agreement lifecycle, in alignment with relevant TD frameworks/methodologies. This position reports to the Senior Manager, Market Data for TD Securities; due to current pandemic restrictions the role is remote/home based and may require some travel to the office when restrictions are lifted.
- You find opportunities to improve client delivery and manage risk by identifying issues; and work with TD business partners to analyze these issues, identify potential solutions and provide recommendations to management, along with managing the implementation of the selected change(s) to enhance our client-centric approach and support business objectives #LI-POST
- Identify and execute innovative improvement opportunities; inspire the adoption of new technologies, models and methodologies to enhance productivity, operational effectiveness of the business, and the client experience, while supporting an effective control environment
- Effectively handle crucial and/or high-risk issues, resolving most appropriate and expeditious course for the successful resolution by exercising tact and subtlety and maintaining good client relations
- Form relationships and communicate complex issues to a wide array of business partners with differing levels of product experience
- Manages a portfolio of vendor relationships that are significant in scope, complexity, and criticality
- Onboard new vendor initiatives per the Bank Sourcing Policies that require risk and sourcing due diligence and approvals
- Understand contractual terms and conditions, and their commercial implications to the business in order to effectively manage vendor agreement(s) and relationship(s)
- Evaluate vendor performance and ensure the prompt and thorough resolution or escalation of performance issues, understanding/managing risks associated with customer facing/impacting vendors
- Develop and maintain effective relationships with internal TD partners and vendor(s) to ensure business priorities requirements are clearly understood and met, and objectives are aligned
- Manage and track contractual amendments understanding the commercial benefits and associated risks and facilitate approval process involving appropriate stakeholders
- Participate fully as a member of the team and contribute to a positive work environment that encourages productivity, professionalism and teamwork
- Makes an impact by getting things done, focusing on what matters, owning and delivering superior results for all stakeholders in both the short and long-term
- Ultimately responsible for delivery of effective vendor relationship; including service/product delivery, VM governance, performance management, and continuous improvement initiatives
- Applies sound judgment by understanding priorities, dependencies and making pragmatic decisions in the context of enterprise and line of business objectives
- Support the implementation of action/remediation plans to address performance/risk/governance issues
- Represent the needs of the business and/or the Bank and actively participate in contract negotiations and enterprise vendor management governance meetings

**Job Requirements**
- and enterprise vendor management governance meetings
- 5+ years of experience in Market Data vendor management
- Understanding and knowledge of Master Services Agreements, Subscription based agreements and Service Level Agreements, and their commercial implications to the business in order to effectively

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