Key Account Manager

4 weeks ago


Toronto, Canada HUGEL Full time

l **Job Title : CS/KAM (Key Account Manager, CSO Manager)**

l **Location : Ontario, Canada**

l **Job Description**:
Hugel Aesthetics Canada is working to bring our top-performing portfolio of aesthetic injectables to patients and practitioners around the world—and helping everyone achieve their aesthetic aspirations.

l **Key Responsibilities**:
**1. Customer Service**
- Manage and response to the inquiry from the CSO channel Order management

**2. Client Relationship Management**
- Develop and maintain strong, long-term relationships with key accounts.
- Serve as the primary point of contact for key clients, promptly addressing their needs and concerns.
- Conduct regular meetings with clients to review their needs, business objectives, and satisfaction.

**3. Sales and Revenue Growth**
- Achieve sales targets and objectives for key accounts.
- Upsell and cross-sell products and services to key clients.
- Negotiate contracts and agreements to maximize profit and client satisfaction

**4. Market and Industry Network &Knowledge**
- Build and maintain an industry network, particularly with major accounts and sales organizations.
- Stay informed about industry trends, market conditions, and competitor activities.

l **Qualifications**:

- Experience in CSO or managing large accounts is required.
- Fluency in English and Korean is preferred, with the ability to communicate effectively in both languages.
- A minimum of 10 years of relevant experience in a related field or role, preferably within the pharmaceutical or healthcare industry, is required
- Strong problem-solving skills and the ability to implement innovative solutions.
- Excellent presentation and communication skills.
- Demonstrated ability to drive change and improve operational effectiveness.
- A track record of achieving high order accuracy and customer satisfaction metrics.
- Bachelor’s degree in a related field; additional relevant certifications or training are a plus.

**Job Types**: Full-time, Permanent

Pay: $50,000.00-$90,000.00 per year

**Education**:

- Bachelor's Degree (required)

**Experience**:

- Customer relationship management: 10 years (preferred)

**Language**:

- korean (preferred)


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