Full Time SPA Guest Care Specialist
2 days ago
Guest Care Specialist
Location: NAKAI Moncton
**Job Type**: Full-Time
**About Us**:
At NAKAI, we are dedicated to providing our clients with an exceptional experience and a serene environment. Our team is passionate about wellness and committed to delivering personalized services that refresh and rejuvenate our guests.
**Position Overview**:
We are seeking a motivated and friendly Guest Care Specialist to join our team. This role is vital in creating a welcoming atmosphere and ensuring that every guest receives the highest level of service during their visit.
**Key Responsibilities**:
- Greet and welcome guests with a warm and friendly demeanor.
- Assist guests with check-in and check-out processes.
- Address guest inquiries and resolve any issues or concerns promptly.
- Maintain an organized and clean reception area.
- Schedule appointments and manage bookings efficiently.
- Provide information about spa services, treatments, and promotions.
- Collaborate with spa staff to ensure seamless service delivery.
**Qualifications**:
- Excellent customer service skills with a warm and friendly approach.
- Strong communication skills, both verbal and written.
- Ability to multitask and work in a fast-paced environment.
- Previous experience in guest services or hospitality is preferred.
- Passion for wellness and a commitment to creating a positive guest experience.
- Able to solve minor issues/problems on the spot without escalation with the best interest of the Guest, Team Member and Business in mind
- Able to coordinate a team of diverse individuals in the absence of management
- In possession of strong organizational skills
- Excited to be a billboard for NAKAI and all the services it provides
- Able to spend entire shift standing
- Confident in computer skills
- Sales and Goal oriented
- Bilingual in English and French is a must
- Aveda knowledge would be an asset (but we will train)
**Why Join Us?**
- Competitive salary and benefits package + Gratuities plan (adds significantly to hourly wage)
- Opportunity to work in a supportive and dynamic team environment.
- Employee discounts on spa services and products.Health Benefits plan
- Opportunities for professional development and growth.
- An amazing environment where we have the privilege of making Guests feel great and stress-free
**How to Apply**:
**Job Types**: Full-time, Permanent
Pay: From $16.50 per hour
Expected hours: 32 - 36 per week
Additional pay:
- Bonus pay
- Tips
**Benefits**:
- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Store discount
- Vision care
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Every Weekend
- Morning shift
- Weekends as needed
**Experience**:
- Customer Service: 2 years (required)
- Retail sales: 2 years (required)
- salon and spa: 1 year (preferred)
**Language**:
- English and French (required)
Work Location: In person
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