Hotel Guest Services Representative

6 months ago

Moncton, Canada Casino New Brunswick Full time

**Position Summary**:
Under the general direction of the Hotel Guest Service Manager, the Hotel Guest Services Representative is responsible for providing efficient and courteous service to each guest and operate according to the policies, procedures, quality standards and services established by the management team for the satisfaction of internal and external guests. We are seeking individuals that understand we are an approved 24/7 operation, therefore shifts and weekends are required. Must be able to deal calmly and professionally with the public and staff in all situations.

**Key Accountabilities**:

- Check-in & check-out (ensure effective check-in and check-out procedures are followed for individual and group/tour activity)
- Addressing telephone and in-person inquiries
- Inform and follow up with any necessary departments to ensure that all requests for cots, cribs, packages, etc. are delivered to the guests’ rooms and deliver items to guests at their request on an as-needed basis
- Maintain room security by providing effective key control & confidentiality
- Record requests for special accommodations, suites and/or in-house packages. Check daily for out-of-order rooms, VIP rooms, and special accommodations requests, and ensure all Pre-registrations are done correctly
- Follow shift checklists to ensure all duties are completed in a timely manner
- Must maintain proper balance and knowledge of daily transactions and float responsibilities
- Assist with cleaning duties in order to maintain a clean and well-ordered work area in line with hotel policy
- Achieve guest satisfaction by responding to and anticipating guests needs ensuring all comments and complains are acted upon in accordance with hotel and Company policy
- Maintaining and balancing sales from the in-lobby kiosk for guests
- Maintaining the guest business center area, including stocking paper and assisting guests with computer inquiries; and
- All necessary additional duties as assigned.

**Education and Qualification Requirements**:

- Minimum 1-year experience in full-service hotel, preferred
- Working knowledge of reservations system to perform booking reservations, dupe checks, non-guaranteed cancellations, claimed reservations, setting the house statistics, etc.
- Previous cash handling experience required;
- Knowledge of area and surrounding attractions
- Possess excellent interpersonal, organizational skills and good attention to detail
- Strong verbal and written communication skills are required; Bilingualism in both French and English is considered an asset
- Ability to work and thrive in a team-oriented environment and be able to function independently.
- Ability to work in a physically demanding area and be familiar with a high-volume, fast-paced, multi-tasking environment.
- Must be available for shiftwork, including weekends, and be able to stand for long periods of time.

**Work Environment Conditions**:

- Use proper lifting, bending, pushing and pulling techniques
- Perform job tasks and remain vigilant in the event of an emergency
- The capabilities to multitask under time constraints
- This role requires extended period of standing, walking, bending and may lift up to 35 lbs.
- The role requires a flexible schedule that adapts to 24/7 operation, and will have non-traditional work hours including holidays, evening, overnight or weekend shifts.

**Special Working Conditions**:Our reputation is of paramount importance. As such, we will conduct our business in an ethical and professional manner. Every team member will be obliged to understand and follow all of the policies outlined in Great Canadian’s Corporate Ethics and Conduct Manual and will disclose any irregularities or wrongdoing in accordance with the Company’s Whistleblower Policy. The Company is committed to sound internal control policies and practices. Every team member will follow the internal control practices required of their position and department.

**Compliance Requirements**:Every team member must comply with all requirements of the Corporate Ethics and Conduct Manual and with all other corporate policies as communicated. Every team member will be familiar with the business process documentation and internal control objectives related to their position and how their job description aligns with specific internal control activities for which they are responsible. Every team member must adhere to all Company and regulatory policies as they relate to functions of the position.

**Job Types**: Full-time, Permanent

**Salary**: $17.15-$20.40 per hour

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- RRSP match
- Vision care
- Wellness program

Schedule:

- 8 hour shift

**Experience**:

- Hotel & Accommodations Guest Services Staff: 1 year (preferred)
- customer service: 1 year (preferred)

Work Location: In person

  • Hotel Guest Services Representative-cnb

    3 months ago

    Moncton, Canada Great Canadian Full time

    **Position Summary** Under the general direction of the Hotel Guest Service Assistant Manager, the Hotel Guest Services Representative is responsible for providing efficient and courteous service to each guest and operate according to the policies, procedures, quality standards and services established by the management team for the satisfaction of internal...

  • Guest Services Agent

    6 months ago

    Moncton, Canada Casino New Brunswick Full time

    **GUEST SERVICES REPRESENTATIVE - HOTEL** **About this Role** **What you’ll get to DO!** - Oversee and participate in the prompt and courteous dealings of all guests, including check-in and check-out, addressing inquiries, delivering luggage, and handling requests - Maintain room security and handle special accommodations, VIP rooms, and in-house...

  • Part-time Guest Services Representative

    6 months ago

    Moncton, Canada InnVest Hotels-Comfort Inn Moncton East Full time

    **Title**: Part-time Guest Service Representative **Department**: Guest Services Scope: Ensures guest satisfaction and revenue optimization through check in, check out and attentive coordination of hotel services for the guest. Primary Responsibilities: - Registers guests into the hotel in a prompt and courteous manner using upselling techniques to...

  • Hotel Operations Manager

    5 days ago

    Moncton, New Brunswick, Canada Atlantic Host Hotel Full time

    Job SummaryWe are seeking an experienced Hotel Operations Manager to join our team at Atlantic Host Hotel. The successful candidate will be responsible for overseeing the day-to-day operations of the Rooms Division department, while supporting the General Manager in times of absence and as required.About the RoleThe Assistant General Manager is a key member...

  • Guest Services Representative Hotel-CNB Full time

    7 months ago

    Moncton, Canada CB Canada Full time

    Position Summary: To provide efficient and courteous service to each guest and operate according to the policies, procedures, quality standards and services established by the management team for the satisfaction of all internal and external guests. Must be willing to work shifts and weekends, if required and be able to work rapidly during busy periods while...

  • Hotel Assistant General Manager

    1 week ago

    Moncton, Canada Atlantic Host Hotel Full time

    **T**he Assistant General Manager is primarily responsible for the operations of the Rooms Division department, while supporting the General Manager in the day-to-day operation of all departments, in times of absence and as required. Maintaining high standards of quality, guest and employee satisfaction. **ACTIVITIES**: The duties and responsibilities for...

  • Assistant Hotel Manager

    4 days ago

    Moncton, Canada Atlantic Host Hotel Full time

    The Assistant General Manager is primarily responsible for the operations of the Rooms Division department, while supporting the General Manager in the day-to-day operation of all departments, in times of absence and as required. Maintaining high standards of quality, guest and employee satisfaction.ACTIVITIES:The duties and responsibilities for the...

  • Guest Services Representative- Part Time

    7 months ago

    Moncton, Canada Great Canadian Full time

    Guest Services Representative - Casino **JOB DESCRIPTION** **About this Role** Reporting to the Guest Services Supervisor, being a Guest Services Representative at a casino is like being the superhero of customer service. Everyday is a new adventure as we navigate through the various needs and requests of our guests. It’s a high-stakes game of customer...

  • Guest Services Agent

    3 months ago

    Moncton, Canada Four Points by Sheraton Moncton Full time

    **About us** Four Points by Sheraton Moncton is a Hotel in Moncton, NB E1G 0E3. We are professional, fast-paced and customer-centric. We are professional, fast-paced and customer-centric. Our work environment includes: - Fun active work environment. - Growth opportunities. THE CANDIDATE MUST BE IN AND LEGALLY ENTITLED TO WORK IN...

  • Guest Service Agent

    2 months ago

    Moncton, Canada Holiday Inn Express & Suites Full time

    Holiday Inn Express and Suites Moncton part of DP Murphy Inc is looking for a Guest Services Agent - Seasonal, to join our award-winning team. If you would enjoy working in the best work environment in the city, have the ability to identify and resolve guest related concerns, and are adaptable to changing demands, this opportunity will allow you to grow and...

  • Guest Services Representative, Casino Part-time

    2 months ago

    Moncton, Canada Casino New Brunswick Full time

    **GUEST SERVICES REPRESENTATIVE, CASINO** **Position Summary** Reporting to the Guest Services Shift Manager, this position carries out Rewards Club activities, Gift Shop, coat check, and various marketing/promotional activities, while complying with all safety and security standards of the company as well as established departmental policies and...

  • Guest Services Representative

    6 months ago

    Moncton, Canada Killam Apartment REIT Full time

    **Guest Services Representative - Camper’s City, Moncton, NB** **May to end of October** **Full-time Roles Available** Killam Apartment REIT (TSX:KMP.UN), is a growth-oriented real estate investment trust which owns, manages and develops multi-family residential properties in Atlantic Canada, Ontario, Alberta and British Columbia. Killam is focused on...

  • Hotel Restaurant Manager

    3 months ago

    Moncton, Canada COREcruitment Ltd Full time

    Restaurant Manager – Moncton, NB – Up to $70kMy client is a 4-Star hotel in downtown, who is seeking a Restaurant Manager to oversee daily operations, ensuring high-quality guest experiences and efficient service. The role offers the opportunity to manage a dynamic team, handle inventory, and drive sales growth through excellent customer service and...

  • Maintenance Manager

    3 months ago

    Moncton, Canada Chateau Moncton Hotel & Suites Full time

    We are looking for a dedicated and talented Maintenance Manager to join our team at Château Moncton Hotel & Suites. Reporting to the General Manager, as the Hotel Maintenance Manager, you'll be responsible for keeping our hotel in pristine shape, presenting the property in a first-class manner, and ensuring that our guests have a comfortable and enjoyable...

  • Barista/server

    2 weeks ago

    Moncton, Canada Canvas Moncton Hotel Full time

    We’re looking for a Barista/Server AKA Living Room Host - the friendly, welcoming presence in our hotel’s Living Room. You’ll be a local expert, a food + drink enthusiast, and a proud ambassador of Canvas Moncton, creating memorable experiences for every guest. At Canvas Moncton, we’re more than just a hotel. We’re a hub for creativity, culture,...

  • Hotel Restaurant Manager

    3 months ago

    Moncton, Canada COREcruitment Ltd Full time

    Restaurant Manager – Moncton, NB – Up to $70kMy client is a 4-Star hotel in downtown, who is seeking a Restaurant Manager to oversee daily operations, ensuring high-quality guest experiences and efficient service. The role offers the opportunity to manage a dynamic team, handle inventory, and drive sales growth through excellent customer service and...

  • Hotel Restaurant Manager

    3 months ago

    Moncton, Canada COREcruitment Ltd Full time

    Restaurant Manager – Moncton, NB – Up to $70kMy client is a 4-Star hotel in downtown, who is seeking a Restaurant Manager to oversee daily operations, ensuring high-quality guest experiences and efficient service. The role offers the opportunity to manage a dynamic team, handle inventory, and drive sales growth through excellent customer service and...

  • Hotel restaurant manager

    2 weeks ago

    Moncton, NB, Canada COREcruitment Ltd Full time

    Restaurant Manager – Moncton, NB – Up to $70k My client is a 4-Star hotel in downtown, who is seeking a Restaurant Manager to oversee daily operations, ensuring high-quality guest experiences and efficient service. The role offers the opportunity to manage a dynamic team, handle inventory, and drive sales growth through excellent customer service and...

  • Establishing Hotel Operations Manager Position

    2 weeks ago

    Moncton, New Brunswick, Canada COREcruitment Ltd Full time

    Restaurant Management OpportunityWe are seeking an experienced Restaurant Manager to oversee daily operations, ensuring high-quality guest experiences and efficient service at our 4-Star hotel in downtown Moncton, New Brunswick. The role offers the opportunity to manage a dynamic team, handle inventory, and drive sales growth through excellent customer...

  • Hotel Operations Manager

    2 weeks ago

    Moncton, New Brunswick, Canada COREcruitment Ltd Full time

    Restaurant Manager Opportunity in Moncton, NBOur client, a reputable 4-Star hotel in downtown Moncton, is seeking an experienced Restaurant Manager to oversee daily operations and ensure exceptional guest experiences. About the RoleThe successful candidate will have the opportunity to manage a dynamic team, handle inventory, and drive sales growth through...