Client Services Specialist

8 months ago

Edmonton, Canada Altus Group Full time

**Job Category**:
Sales & Business Development

**Pay Grade Range**:
$37,950.00 - $88,550.00
**Disclaimer**: The base salary range represents the low and high end of Altus Group’s “Pay Grade Range” for this position in the primary work location. Actual hiring salaries will vary depending on factors including but not limited to work experience, and geographic market data for the role. The Pay Grade Range listed above does not reflect Altus Group’s total compensation for employees. Other rewards may include an annual bonus, flexible work arrangements, and region-specific benefits.

**Unlock your Altus Experience**

If you’re looking to advance your career in data analytics, expertise, and technology for the rapidly growing global CRE market, there’s no better place than Altus Group. At Altus, our work is purposeful. Every day, our employees drive impact, innovate, and shape the global commercial real estate (CRE) and PropTech industry.

Our people-centric culture empowers you to deliver in a high trust, high performance culture, surrounded by an inclusive team that’s collaborating to modernize our industry. We invest in our people with training and growth opportunities designed to propel you further in your career while providing a flexible and progressive workplace that reflects our values and teams.

Involves providing comprehensive administrative support, focusing on contract management and client liaison duties. Reporting directly to and supporting our Vice President and Practice Lead, this position requires exceptional attention to detail, organization, and outstanding client relationship management skills, along with the ability to manage deadlines effectively. This will be a hybrid role.

**Key Responsibilities**
- Offer comprehensive administrative support to the Vice President and Practice Lead, ensuring smooth day-to-day operations.
- Handle diverse administrative individually and as part of the existing administrative team.
- Draft, disseminate, and manage form contracts with clients in compliance with company policies and procedures.
- Ensure timely execution and return of contracts, maintaining accurate records of contractual agreements and modifications.
- Assist commercial real estate owners and managers in completing necessary forms required by the City of Edmonton for Altus Group's engagement in property tax consulting.
- Act as a primary point of contact for clients, addressing inquiries, and providing exceptional customer service.
- Help to organize client events and attend as a part of our client service team.
- Develop and maintain strong relationships with clients, fostering trust and confidence in Altus Group's services.
- Conduct effective communication and interaction, both in-person, and over the phone, to nurture client relationships and understand their needs.

**Key Requirements**
- Minimum 5+ years of experience in administrative support roles, preferably within a professional services firm, real estate, or related industries.
- Proficiency in drafting contracts, ensuring accuracy and adherence to legal guidelines.
- Familiarity with property tax-related forms and procedures is highly advantageous.
- Exceptional communication skills, both verbal and written, with a client-focused approach.
- Strong organizational abilities with acute attention to detail.
- Ability to multitask and prioritize tasks efficiently in a fast-paced environment.
- Experience working effectively under deadlines and managing time-sensitive tasks.

**What Altus Group offers**:

- **Rewarding performance**: We are pleased to be able to provide employees competitive compensation, incentive and bonus plans, and a total rewards package that prioritizes their mental, physical and overall financial health.
- ** Growth and development**:As a destination for top industry talent, we’re investing in you to meet the evolving needs of our clients and deliver on your professional goals. Our Altus Intelligence Academy offers over 150,000 hours of learning materials catering to diverse stages of an employee’s career journey.
- ** Flexible work model**: We’re modernizing our employee programs to reflect the new world of work. Our Activity-Based Work model provides you with flexibility to align your work location to the work being performed - office for connecting and collaborating, and remote for focused work.

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