Test Administrator

6 months ago

Montréal, Canada Pearson Full time

Pearson VUE est une entreprise de Pearson, la première société d'apprentissage au monde avec une portée mondiale et des entreprises leaders sur le marché. Pearson est cotée sur les bourses de Londres et de New York (UK: PSON; NYSE: PSO).

Pearson VUE offre un environnement idéal pour commencer ou faire progresser votre carrière. Nous recrutons actuellement un administrateur de test à temps partiel pour se joindre à notre équipe à **Montréal, QC**.

**L’entrevue téléphonique initiale sera en anglais tandis que l’entrevue du gestionnaire aura lieu en Français.**

**Le salaire de départ est de $18.98 heures.**

**Responsabilités**

Le poste d'administrateur de tests est chargé de fournir des tests sécurisés et un service clientèle de qualité supérieure dans un environnement confortable et convivial. Dans le cadre de ce poste, vous serez amené à:

- Respecter toutes les procédures de tests et se conformer strictement aux politiques de l'entreprise en faisant preuve de discernement.
- Dépanner les services internes pour résoudre les problèmes techniques.

**Exigences en matière d'horaires**

Il s'agit d'un poste strictement à temps partiel et il le restera, à raison de **10 - 15 heures par semaine,** avec la possibilité de travailler plus longtemps si nécessaire. Les horaires sont disponibles au moins deux semaines à l'avance.

**Qualifications**
- Diplôme d'études secondaires ou équivalent requis.
- Un minimum d'un an d'expérience dans le domaine du service à la clientèle est préférable.
- Une expérience en tant que surveillant d'examen ou surveillant est fortement souhaitée.
- Doit être flexible en termes d'heures et de jours de travail.
- Expérience de niveau débutant à intermédiaire dans Microsoft Office (Word, Excel et Outlook).
- Doit être à l'aise dans un environnement d'essai calme, être capable d’entendre des voix faibles et voir les détails à distance

Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).

Pearson VUE offers a great environment to start or grow your career, we are now hiring for a part time Test Administrator to join our team in **Montreal, QC**.

**The initial interview will be in English while the final interview will be in French**

**Starting pay is $18.98 per hour.**

**Responsibilities**

The Test Administrator position is responsible for providing a secure exam delivery and superior customer service in a comfortable friendly environment. In this position, you will be required to:

- Comply with all testing procedures and strictly adhere to company policies using careful judgment
- Troubleshoot with internal departments to fix technical issues

**Schedule Requirements**

This is strictly a part-time position and will remain as such, **10-15 hours per week,** with an expectation to work more hours if needed.

Must be willing to travel across Canada to support Temporary Testing Events

Schedules are available at least 2 weeks in advance.

**Qualifications**
- High school diploma or equivalent is required
- Minimum of 1 year customer service experience is preferred
- Experience proctoring or invigilating exams is highly preferred
- Must be flexible in work hours and days
- Beginner to intermediate experience in Microsoft Office (Word, Excel and Outlook)
- Must be comfortable in a quiet testing environment, hear soft voices and see details from a distance.

**What to expect from Pearson**

Did you know Pearson is one of the 10 most innovative education companies of 2022?

At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.

We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.

Pearson is

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