Field Technician Supervisor

1 month ago

Hamilton, Canada Johnson Controls Full time

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away

**What we offer**
- ** Competitive salary**
- Paid vacation/holidays/sicktime - **15 days of vacation first year**
- Comprehensive benefits package including, medical, dental, and vision care - **Available day one**
- Extensive product and on the job/cross training opportunities **With outstanding resources**
- Encouraging and collaborative team environment
- Dedication to safety through our Zero Harm policy

**What would you do**

This position is responsible for providing vision, leadership, development and direction for the fire service business in the Hamilton, London and Windsor branches. Responsibilities include supervising, mentoring and coaching fire service technicians, developing business strategies, and implementing action plans to meet the districts objectives and drive profitable growth of the Fire Service business, including embracing the company programs, identification of life safety deficiencies and recommendations.

**How you will do it**
- Revenue responsibility
- Including implementing plans, programs and processes designed to meet and exceed corporate goals and objectives as well as maximizing market potential of the service business including new bookings (sales), revenue and profitability.
- Customer Satisfaction: Responsible for maintaining effective customer communications along with building solid customer relationships from initial contact through order acquisition, delivery, installation and service. Ensure contractual obligations are fulfilled while quickly resolving customer complaints concerning service and collection issues thereby minimizing customer concerns and enhancing customer relations.
- Productivity Improvement: Responsible for setting fair and manageable territories for technicians. Ensure that fair and effective performance measurements are assigned and that employees are motivated to achieve and/or exceed their assigned goals and objectives utilizing management tools and practices. Also responsible to be proficient at, perform as required and instruct/train all new and existing clerical and dispatch personnel in all specific job procedures including our CRM system.

Technician Development: Responsible for coaching and mentoring technicians to ensure a fair but fast track progression path to develop their skill set within the job/industry.
- Safety Compliance: Ensure that all employees comply with corporate safety programs. Responsible to ensure that employee safety training is through, complete and up-to-date. Identify safety issues and hazards and notify corporate safety office of those conditions that require corrective action.

**What we look for**

**_ Required_**
- Demonstrate supervisory/leadership abilities to include training, team building, presentation and negotiation skills, district administration and effective interaction with customers.
- Associate Degree or equivalent experience.
- Minimum of 5-10 years’ experience in a supervisory position.
- Available for local/regional travel, which may include nights and weekends to accommodate customer's schedule.

**_ Preferred_**
- BA Degree
- CFAA certification

We believe in doing well by doing good and hold ourselves accountable to make the world a better place through the solutions we provide, our engagement in society, and the way we do business. We believe that diversity and inclusion matter and make a difference. By embracing its true value and appreciating various perspectives, we strive to be one of the most desirable places to work. Johnson Controls listed in Forbes Best Employers for Diversity

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