Customer Experience Representative Web Services

3 days ago


Mississauga, Ontario, Canada Sharp Electronics of Canada Ltd. Full time
Dealer Customer Experience Specialist
Manager, IT Systems & Dealer Customer Experience
Full-Time Contract
Sharp Electronics of Canada Ltd. (Since its founding, Sharp Corporation has evolved into a brand recognized for creating new possibilities with its original technologies and products. Here in Canada, we're proud to be one of the first five sales companies established outside of Japan in 1974.
Our business products, including Multifunction Printers (MFPs), Collaborative Displays, and a full line of Commercial Displays which allow businesses to build a smart & interactive office environment that encourages productivity, communication, and collaboration.
Our consumer products including steam ovens, microwave drawers, microwave ovens, air purifiers and calculators are designed to allow people to save time, make better use of their space and lead healthier lives.

The Dealer Customer Experience Specialist will provide administrative support throughout the entire sales process and related sales activities to our Dealer Partners, Regional Sales Managers, and internal departments. Provide support to various teams, Regional Sales Managers, Sales Managers, Service Managers, Finance, and Logistics.
Allocation of Inventory, and tracking backorders.
Data entry for maintaining service contracts for extended warranty.
Collect requirements for processing invoices and promotional credit requests and maintain tracking files for Finance and Marketing teams.
Effectively respond to email inquiries from Customers, Sales teams, and other internal departments in a timely manner to achieve a positive Customer Experience, or re-direct requests to the appropriate department.
1 to 3 years of experience working in a fast paced, sales driven customer service or administration role is a must.
~ Experience working within SAP.
~ Strong command of English language both written and oral, and clear communication with various stakeholders.
~ Post-Secondary Certificate or Degree in Business Studies considered an asset.
Experience in investigative data analysis would be an asset.
Experience in Logistics & basic accounting knowledge would be an asset.
Familiar with a range of software applications such as Excel, CRM, Outlook and Salesforce.

Working in an office environment

Accessibility and Diversity Statement
All employees are given an equal opportunity in compliance with the provisions in the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act, and any other applicable legislation.
We will provide accommodation to candidates with disabilities who request accommodation that respects the dignity of the candidate. Dignity includes consideration of how accommodation is provided and the individual's own participation in the process.

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