Car Shop Supervisor

6 months ago

Toronto, Canada CAD Industries Ferroviaires Ltée Full time

**Company Summary**:
Cad Railway Industries Ltd was founded in 1968 headquartered in Montreal. We take pride on being North America’s leader of full-service solutions in the freight, passenger and commuter rail industries in Canada, the United States and offshore. Cad Railway has other facilities in Calgary, Lethbridge (under Caltrax banner) and has recently been selected by the ONxpress Transportation Partners association to provide all legacy fleet maintenance services for the Metrolinx rail fleet of approximately 1000 bi-level coaches and 90 locomotives. Cad Railway’s delivery team will operate and maintain Metrolinx’s rail maintenance facilities in Etobicoke and Whitby, as well as in multiple overnight along with mid-day light servicing facilities located across the Metrolinx train service area.

**Summary of the role**:
Supervisor Car Shop - will be responsible for supervising all aspects of the rail vehicle maintenance in accordance with customer contractual requirements at the Car Shop - Willowbrook facility for the Metrolinx’s Legacy Fleet Maintenance operations.

This individual will collaborate with the management team, customers, suppliers, partners and involved stakeholders.

Reporting to the Revenue Vehicle Maintenance Manager will oversee the vehicle maintenance function in the Car Shop by using the allotted resources in a cost effective and safe manner.

**Core Accountabilities**:

- Support a culture where safety, customer service and equal opportunity are at the forefront. Promote a workspace where protocols/procedures for Health and Safety and the Environment are implemented and adhered to while ensuring the environment is free from workplace violence and harassment
- Responsible for supervising a team of unionized maintenance employees by planning, organizing, directing, and coordinating the operation. Responsible for the overall performance of the team. Able to coach and provide development to members of the front-line staff. Ensure all rail equipment service is completed on time and within schedule at the facility
- Conduct job and safety briefings. Ensure safety incidents and hazards are investigated, corrected, and properly documented. Perform facility inspections and ensure compliance of all safety protocols
- Make responsible decisions regarding operational and personnel matters including allocation of resources, customer service issues, and corrective actions. Review and sign off on maintenance work orders
- Participate and provide input during meetings with staff, management, and the customer on operational matters
- Provide advice and guidance on complex technical issues that have been escalated. Maintain a basic understanding of industry best practices as it relates to rail equipment maintenance
- Act as a supervisory point of contact for the investigation of customer issues relating to equipment maintenance. Able to investigate, consolidate information, determine root cause, make recommendations, and prepare a comprehensive report for all customer concerns
- Coordinate and ensure completion of special initiatives and projects. Participate and support continuous improvement programs for the purpose of improving reliability and reducing cost
- Measure and analyze all equipment reliability key performance indicators. Identify failure trends, implement reliability improvement strategies and process and support reliability studies for the customer
- Able to provide input on the preparation of the financial budget. Ensure the department works within the budget parameters. Ability to explain and justify the expenditures of the department
- Provide input and make recommendations regarding department policies and procedures
- Able to understand and provide guidance to staff regarding the collective agreement. Promote a positive and collaborative relationship with the Union. Support employee engagement initiatives
- Ability to communicate and make recommendations regarding KPI’s and present data
- Prepare senior management regarding any potential complications
- Work with the team to prepare and create recurrent reports that are requested by operations or higher
- Comply with the company’s applicable policies and procedures as well as human resources’ guidelines

**Qualifications**:

- Ability to build strong rapport with the operations team and unionized maintenance personnel
- 3 to 5 years experience supervising in a rail maintenance environment and/or a related field. Rail locomotive and passenger coach experience and knowledge is an asset
- Demonstrated ability to understand and solve complex technical issues
- Impeccable ethics and integrity
- Skilled in promoting and ensuring an environment that is safe and free from harassment and violence
- Knowledge of preventative maintenance, work order, parts management, and scheduling techniques
- Must have an understanding and background using computers and vehicle maintenance programs
- Diploma or degree in a related field. C

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