Member Services Representative

5 months ago

Barrie, Canada BDAR Full time

**POSITION: BDAR MEMBER SERVICES REPRESENTATIVE**

**REPORTS TO: BDAR CEO**

**SUPERVISES: N/A**

**PRIMARY RESPONSIBILITIES**

The Member Services Representative is the first point of contact for members and is responsible for providing assistance for all membership-related requests and inquiries. This position plays a pivotal role in ensuring the smooth operations of membership processes and fostering a positive experience for Members.

This multifaceted position involves various clerical support functions, including telephone and in-person front-line customer service, data entry, and the processing of membership documents and Member payments.

This role requires a detail-oriented individual with excellent organizational skills, a service-centric mindset and strong understanding of the real estate industry.

**PRINCIPAL DUTIES**
- Greet and welcome Members entering the premises and receive and direct calls with courtesy and professionalism, ensuring service excellence.
- Investigate and respond to Member and prospective Member inquiries related to membership promptly and professionally, including providing technical support and assistance on how to access systems and other resources.
- Ensure documentation received is complete and contains appropriate authorized signatures, including follow up to obtain all necessary documentation as required.
- Store membership documents in proper format, following appropriate data storage and safety protocols, and keep record of Member interactions as required.
- Handle the end-to-end membership billing process, ensuring accuracy and timely invoicing.
- Process Member payments ensuring the utmost care in the handling of debit/credit card information and follow-up on any unpaid Member accounts.
- Responsible for membership outreach to assist with membership development and retention efforts.
- Provide information about Member fees, benefits, policies, and procedures, including calculating fees for those inquiring about joining or reinstating with BDAR.
- Assist with Member Life Insurance and Benefits claims.
- Process Members access to the Realtor.ca website.
- Prepare and maintain membership and statistical reports as required.
- Prepare written correspondence to Members and provide other clerical support as needed.
- Greet Members entering the REALTOR® Store and handle store enquiries, providing guidance on products, including cross-selling and how to use products, to ensure optimal product satisfaction. This will also involve resolving order, product and delivery issues.
- Prepare merchandise for sale, including setting up and stocking merchandise displays, ensuring store is well stocked, clean and products are securely stored.
- Maintain sufficient inventory levels and advise appropriate staff on a timely basis when additional stock is needed to avoid product shortages. This also involves performing physical inventory counts as required.
- Inform Members of sales promotions and the on-line store platform for their future purchasing needs.
- Maintain accurate sales and delivery records, including packaging and preparing orders for shipment or pickup and balancing payments as required.
- Serve as backup and provide cross functional support to other team members, performing their duties as required in their absence, namely interboard processing, lockbox inventory and administration and special events and facilities duties.
- Maintain a thorough knowledge of BDAR, TRREB, OREA and CREA By-laws and Policies.
- Develop and maintain an up-to-date processes and procedures manual for the position, for training purposes.
- Assist with special events and facilities, including on-site set-up and event assistance as required.
- Perform other duties as assigned from time to time.

**HEALTH AND SAFETY RESPONSIBILITIES**

The incumbent will follow safe work procedures, knowing and complying with all health and safety regulations. Personal protection and safety equipment will be used as required. Any injury or illness, unsafe acts or unsafe conditions must be reported immediately to their Supervisor.

**REQUIREMENTS**

Education: Post-secondary education in business or other discipline.

Experience: 2 - 3 years of experience in a customer service environment, preferably in a member-based or real estate association setting.

Strong written, communication and interpersonal skills.

Excellent organizational skills to organize and prioritize workloads in a fast-paced work environment.

Ability to think critically, solve problems and adapt to changing circumstances.

Must be a team player, able to work collaboratively and comfortable taking on different roles within the organization as required.

Demonstrates strong initiative and service orientation along with a prompt, friendly and professional manner in dealing with Members and the public.

High degree of proficiency in Microsoft Office software, CRM systems and databases.

**SPECIAL WORKING CONDITIONS**

Occasional overtime may be req

  • Member Services Representative

    5 months ago

    Barrie, Canada Planet Fitness - Taymax Group Full time

    Barrie 320 Bayfield Street, Barrie, ON L4M 3C1, Canada It's fun to work in a company where people truly BELIEVE in what they're doing! - We're committed to bringing passion and customer focus to the business._ We are looking for a Member Services Representative to join our team! This position will be responsible for creating a positive member experience...

  • Member Services Representative

    4 months ago

    Barrie, Canada Meridian Credit Union Full time

    **Why Meridian?** At Meridian, our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are. **Find our story here**:About Meridian**: **Our Retail Banking Practice**: Our vision is to be recognized as the financial...

  • Seasonal Member Services Representative

    6 days ago

    Barrie, Canada Planet Fitness - Taymax Group Full time

    Barrie 320 Bayfield Street, Barrie, ON L4M 3C1, Canada It's fun to work in a company where people truly BELIEVE in what they're doing! - We're committed to bringing passion and customer focus to the business._ - All interested Applicants must be able to work mid-December through the end of _March.*_ Job Summary We are looking for a part-time Seasonal...

  • Customer Service Representative, Marine Insurance

    2 weeks ago

    Barrie, Ontario, Canada Orbit Insurance Services Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our Marine Insurance team. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring their insurance needs are met and exceeded.Key Responsibilities:Respond to client inquiries and resolve issues in a timely and...

  • Customer Service Representative

    5 months ago

    Barrie, Canada Vistapac Inc Full time

    Customer Service Representative Vistapac is a flexible packaging company, providing innovative packaging solutions for 30+ years throughout North America. We specialize in solution-based packaging for the ice cream novelty, food processing, beverage and pet food industries. Vistapac is recruiting for a **Full-Time Customer Service Representative **to join...

  • Customer Service Representative

    4 weeks ago

    Barrie, Ontario, Canada CIRCLE K Full time

    Job Title: Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our retail team at CIRCLE K. The ideal candidate will have a Secondary (high) school graduation certificate and 1-2 years of experience in a retail environment.Key Responsibilities:Process various forms of payment, including cash, cheque, credit card,...

  • Support Services Representative

    1 month ago

    Barrie, Ontario, Canada beBee Professionals Full time $30,000 - $45,000

    Customer Service Representative OpportunityWe are seeking a skilled and dedicated Customer Service Representative to provide exceptional service to our customers at beBee Professionals in Barrie, Canada.Key Responsibilities:Respond to customer inquiries via various channels, ensuring timely and professional resolutions.Provide accurate information about...

  • Support Services Representative

    1 month ago

    Barrie, Ontario, Canada beBee Professionals Full time $30,000 - $45,000

    Customer Service Representative OpportunityWe are seeking a skilled and dedicated Customer Service Representative to provide exceptional service to our customers at beBee Professionals in Barrie, Canada.Key Responsibilities:Respond to customer inquiries via various channels, ensuring timely and professional resolutions.Provide accurate information about...

  • Customer Service Representative

    1 week ago

    Barrie, Ontario, Canada Ben-Mor Full time

    Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at Ben-Mor. As a key member of our sales department, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Answer incoming calls from customers and respond to their inquiries and...

  • Customer Service Representative

    5 months ago

    Barrie, Canada Tremco Incorporated Full time

    Tremco Construction Products Group brings together Tremco CPG Inc.’s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc. Altogether, Tremco...

  • Customer Service Representative

    2 months ago

    Barrie, Ontario, Canada Savers Full time

    About UsSavers is a leading thrift store operator with a mission to champion reuse and inspire a future where secondhand is second nature.We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations.We purchase these items directly from our nonprofit partners, redirecting billions of...

  • Customer Service Representative

    1 month ago

    Barrie, Ontario, Canada RioCan Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our customers and tenants, responding to inquiries, and supporting promotions and...

  • Customer Service Representative

    1 month ago

    Barrie, Ontario, Canada RioCan Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our customers and tenants, responding to inquiries, and supporting promotions and...

  • Customer Service Representative

    2 months ago

    Barrie, Canada Alpha Financial Services. Full time

    This is a customer service rep position in the financial field. Duties and responsibilities include: Reporting to the Assistant Branch Manager, your primary objective is to bring our noble purpose to life by developing long term relationships with members, building trust, and delivering customized financial solutions that shape their financial...

  • Customer Service Representative

    5 months ago

    Barrie, Canada Alpha Financial Services. Full time

    This is a customer service rep position in the financial field. Duties and responsibilities include: Reporting to the Assistant Branch Manager, your primary objective is to bring our noble purpose to life by developing long term relationships with members, building trust, and delivering customized financial solutions that shape their financial...

  • Customer Service Representative

    5 months ago

    Barrie, Canada Alpha Financial Services. Full time

    This is a customer service rep position in the financial field. Duties and responsibilities include: Reporting to the Assistant Branch Manager, your primary objective is to bring our noble purpose to life by developing long term relationships with members, building trust, and delivering customized financial solutions that shape their financial...

  • Customer Service Representative

    2 weeks ago

    Barrie, Ontario, Canada Michaels Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Michaels. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, assisting customers with their shopping needs, and maintaining a clean and organized store environment.Key...

  • Insurance Sales Representative

    2 months ago

    Barrie, Ontario, Canada Aleem Ravji Insurance and Financial Services Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as an Insurance Sales Representative. As a key member of our team, you will be responsible for providing exceptional customer service and sales support to our clients.Key ResponsibilitiesProvide customers with tailored solutions and expert advice on insurance...

  • Insurance Sales Representative

    2 months ago

    Barrie, Ontario, Canada Aleem Ravji Insurance and Financial Services Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as an Insurance Sales Representative. As a key member of our team, you will be responsible for providing exceptional customer service and sales support to our clients.Key ResponsibilitiesProvide customers with tailored solutions and expert advice on insurance...

  • On-Site Service Representative

    2 weeks ago

    Barrie, Ontario, Canada CB Canada Full time

    About the RoleWe are seeking a highly motivated and customer-focused On-Site Service Representative to join our team at CB Canada. As a key member of our sales and service team, you will be responsible for providing exceptional customer service and support to our clients in their facilities.Key ResponsibilitiesCustomer Service: Provide timely and effective...