Collection and Member Services Manager

1 month ago


Mississauga, Canada One Health Clubs Full time

_**Collections **_
- Responsible for the collection of past dueaccounts for both of our GTA locations
- Send out collection letters two times per month to clients of both clubs who are over 30 days in arrears
- Communicate with managers on specific accounts
- Review each decline list after each billing and set up collection calls
- Set up a payment plan for those who are unable to pay in full
- Review and categorize AR between various profit centres.
- Update credit card numbers and or expiry dates
- Send out registered letters to all individuals who had been non responsive to inititial contacts
- Contact collection company to set up collection account for very delinquent accounts.
- Member Services_
- Must have a firm understanding of all membership types and personal training packages as well as the programs and services that we currently offer.Support Head Office with administrative responsibilities filing, organization, board room bookings, etc.
- Communicate and resolve issues with members who have complaints in regards to customer service
- Responding to Google and facebook reviews
- Managing website inquiries for complaints and responses and working with department managers for responses
- Membership receipts and change requests
- reception coverage
- administrate our locker rental program

**Salary**: $20.00 per hour

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Holidays
- Monday to Friday

Supplemental pay types:

- Bonus pay
- Commission pay

Ability to commute/relocate:

- Mississauga, ON: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Application deadline: 2023-02-24
Expected start date: 2023-02-24



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