Collections Manager

2 weeks ago

Mississauga, Canada SGS Full time

Company Description

We are SGS - the world’s leading Testing, Inspection and Certification company. We are recognized as the global benchmark for quality and integrity. Our 96,000 employees operate a network of 2,700 offices and laboratories, working together to enable a Better, Safer and more Interconnected world

**Job Description**:
The Collections Manager will create and develop best-in-class standards, processes, and a team for collections activities across select SGS business units. Process improvement and rationalization to lead the transformation of the collection activities to an efficient, collaborative, and strategic collections team is critical to the success of this role.
- Research, recommend, and implement ways to improve efficiency of collection process.
- Manage all aspects of collection activities, which includes (but is not limited to) ensuring adherence to policies and procedures; negotiating payment terms while maintaining client goodwill; and facilitating dispute resolution.
- Lead and mentor the Collections team, including driving accountability, setting performance objectives, regular team meetings and communicating direction, changes, and training.
- Identify and recommend areas of improvements within standard operating procedures to enhance efficiencies and implement and monitor the processes within team.
- Create an efficient collections management culture based on strong process, continuous improvement, and team development.
- Determine appropriate course of action for dealing with delinquent accounts; escalate internally with Account Management or with the client to determine the root cause and potential solutions.
- Identify and recommend account balances or amounts to be transferred to third party collections and/or added to allowance for doubtful accounts.
- Monitor collector productivity through various reports and KPI’s.
- Work closely with the Account Management, Client Service, Operations to ensure client service satisfaction.
- Prepare and analyze various reports on a periodic basis or as requested for management.
- Review history of problematic accounts, analyze current situation and collection status and provide guidance for most effective course of action to minimize or avoid bad debt.
- Review and analyze the results of the credit check of new customers and establish customer credit worthiness, credit limit and payment terms.

**Qualifications**:

- Education: Post-secondary education-degree in a Finance, Accounting or Business Administration program
- Credit Designation preferred.
- Experience: Over five (5) years of Credit and Collections experience (experience from a large corporate setting is preferred) coupled with 2-3 years of experience managing/leading a team.
- Solid knowledge of credit, collections and accounts receivable processes and procedures.
- Superior organizational, communication and interpersonal skills are essential.
- Strong leadership skills and ability to influence others.
- Strong conflict resolution skills: excellent research, analytical and problem-solving capabilities to ensure problems, complaints, and inquiries are handled tactfully, effectively, and promptly; ability to recommend win-win solutions.
- Strong relationship building skills with all levels of management and clients (internal & external).
- Strong people management skills including leading, performance management, mentoring, coaching, and developing teams.
- Excellent judgment and decision-making capabilities.
- Experience with Oracle is preferred
- Proven time management skills and a strong attention to detail.
- Works well under pressure.
- Ensures full compliance with the company’s Health & Safety, Code of Integrity, and Professional Conduct policies.

Additional Information

  • Credit and Collections Manager

    4 weeks ago

    Mississauga, Canada Independent Mechanical Supply Inc. Full time

    Since launching in 2009, Independent Mechanical Supply (IMS) has become GTA contractors’ preferred distributor of plumbing, hydronics, and PVF products. We’re proud to have one of the largest product selections in the industry. Our customers love both our selection and working with our team. **Core Responsibilities**: - Designs and implements processes...

  • Manager - Collection Analytics

    4 weeks ago

    Mississauga, Canada BMO Financial Group Full time

    2000 Argentia Rd, Plaza 1 Mississauga Ontario,L5N 1P7 This manager of Collection Analytics will be managing major reporting on collection programs and analytical solution for collection effort prioritization. Core accountabilities includes: Consults on analytical solutions to understand, analyze, and synthesize requirements, goals and objectives relative to...

  • Collection and Member Services Manager

    1 week ago

    Mississauga, Canada One Health Clubs Full time

    _**Collections **_ - Responsible for the collection of past dueaccounts for both of our GTA locations - Send out collection letters two times per month to clients of both clubs who are over 30 days in arrears - Communicate with managers on specific accounts - Review each decline list after each billing and set up collection calls - Set up a payment plan for...

  • Collections Supervisor

    4 days ago

    Mississauga, Canada SGS Full time

    **Company Description** WE ARE SGS - THE WORLD’S LEADING TESTING, INSPECTION AND CERTIFICATION COMPANY. WE ARE RECOGNIZED AS THE GLOBAL BENCHMARK FOR QUALITY AND INTEGRITY. OUR 96,000 EMPLOYEES OPERATE A NETWORK OF 2,600 OFFICES AND LABORATORIES, WORKING TOGETHER TO ENABLE A BETTER, SAFER AND MORE INTERCONNECTED WORLD. The Collections Supervisor will...

  • Collections Representative

    4 weeks ago

    Mississauga, Canada Konica Minolta Full time

    Collections Representative position is responsible for supporting the company’s global collections and credit risk management to ensure compliance with corporate policies and procedures. **KEY RESPONSIBILITIES / DUTIES** - Manage all outstanding balances for customers and obtain payments by EFT, Cheque’s and Credit Cards reconciling all open payments...

  • Collections Associate

    1 week ago

    Mississauga, Canada AMJ Toronto West Full time

    _**Collection Manager**_ **Roles and Responsibilities** - Responsible for collection management of multiple AMJ Campbell offices - Communicate with customers regarding outstanding debts, negotiate payment terms, and resolve issues - Develop and implement effective collections strategies to maximize recovery of outstanding debts while maintaining positive...

  • Collection Technician

    3 days ago

    Mississauga, Canada DriverCheck Inc. Full time

    **Position**:Collection Technician **Hours**:Based on Business Needs **Type**:Casual **Location**:Mississauga Clinic **DriverCheck is growing!** Are you a creative genius? Are you a passionate, dedicated, smart, self-aware and detail focused individual? Then we need you on our team! We are seeking a Collection Technician become an important member of...

  • Collection Technician

    3 days ago

    Mississauga, Canada DriverCheck Full time

    Position: Collection Technician  Hours: Based on Business Needs  Type: Casual  Location: Mississauga Clinic DriverCheck is growing! Are you a creative genius? Are you a passionate, dedicated, smart, self-aware and detail focused individual? Then we need you on our team! We are seeking a Collection Technician become an important member of...

  • Collections Specialist

    5 days ago

    Mississauga, Canada CANADA CARTAGE Full time

    **Why you’ll love Canada Cartage** An iconic Canadian company with over 100 years of helping companies grow and succeed in Canada, we provide national dedicated fleet solutions, general freight services, managed transportation, fulfillment & distribution, and home delivery. With a national network of terminals, cross-docks, and distribution centers, we...

  • Collections Agent

    3 weeks ago

    Mississauga, Canada Consolidated Recovery Systems Full time

    Welcome to Consolidated Recovery Systems! We are a Collection Agency with over 2 decades of experience in debt collection, skip tracing, and judgment services. We aren't your everyday run of the mill Collection Agency. We value integrity, commitment, dedication, and professionalism but we know that all starts at the agents we have in our family. That's where...

  • Collections Officer

    6 days ago

    Mississauga, Canada NCRi Inc. Full time

    Salary: $18-$22Join Our Team at NATIONAL CREDIT RECOVERY INC (NCRi) - Collections AgentAre you ready to be part of a dynamic team committed to excellence in debt recovery? NATIONAL CREDIT RECOVERY INC (NCRi) is looking for enthusiastic individuals to join our growing family!About Us: At NCRi, we've set out to revolutionize the debt collection industry by...

  • Collections Officer

    6 days ago

    Mississauga, Ontario, Canada NCRi Inc. Full time

    Salary: $18-$22Join Our Team at NATIONAL CREDIT RECOVERY INC (NCRi) - Collections AgentAre you ready to be part of a dynamic team committed to excellence in debt recovery? NATIONAL CREDIT RECOVERY INC (NCRi) is looking for enthusiastic individuals to join our growing familyAbout Us: At NCRi, we've set out to revolutionize the debt collection industry by...

  • Credit and Collections Rep

    4 weeks ago

    Mississauga, Canada Staples Full time

    PURPOSE OF JOBResponsible and accountable for collection activity, credit analysis and assessment of risk with credit accounts. Additional responsibilities include relationship management, negotiation, reporting and improved communication. - PRIMARY DUTIES AND RESPONSIBILITIES- Collect and follow up aged accounts receivable, monitor payment trends and carry...

  • Credit and Collections Coordinator

    3 weeks ago

    Mississauga, Canada Johnston Equipment Full time

    As the Credit and Collections Coordinator, you will have the opportunity to utilize your interpersonal skills and employ your full range of credit and collections knowledge to help the Company meet their collections objectives. You’ll be responsible for maximizing cash flow and minimizing credit risks and write-offs while providing exceptional customer...

  • Ar & Collection Specialist

    4 weeks ago

    Mississauga, Canada Northern Dock Systems Inc. Full time

    **Who are we?** We are Northern Docks Systems, an industry leader in the sales, installation and service of industrial energy-efficient overhead doors and HVLS (high-volume low speed) fans. We have dedicated departments geared towards developing strategic and customized full-scale solutions to enhance safety, productivity, and efficiency for our customers...

  • Credit & Collections - Bilingual

    4 weeks ago

    Mississauga, Canada TIP Trailer Services Management B.V Full time

    **Credit & Collections - Bilingual** **Position**:Credit & Collections - Mississauga, ON **Location**:1880 Britannia Road East, Mississauga, ON, L4W1J3 **Reporting to**: Billing and Credit Manager **Job Status**:Full-time Take your career to new heights and join TIP Group, a top equipment service provider in Canada and Europe! Our trailer leasing, rental,...

  • Credit & Collections Analyst

    1 day ago

    Mississauga, Canada TORLYS Inc. Full time

    **Overview** **Duties and Responsibilities** * - Identifies and collects overdue and past due accounts. - Calgary & Mississauga invoicing daily. - Will provide back up support for credit/collections & Invoicing. - Performs other duties as assigned by Manager - Makes decisions regarding adjustments/changes to the terms and conditions of negotiated customer...

  • Collections Support Administrator

    4 weeks ago

    Mississauga, Canada Momentum Financial Services Group Full time

    Momentum Financial Services Group, formerly Money Mart Financial Services, is a leading provider of financial services in North America. For 40 years we've been committed to providing financial solutions that meet the evolving needs of consumers and business owners.Backed by a retail network of over 400 locations, we provide access to cash and related...

  • Bilingual Credit Collections

    2 weeks ago

    Mississauga, Canada TIP Group Full time

    Position: Credit & Collections Location :  1880 Britannia Road East, Mississauga, ON, L4W1J3 Reporting to:  Billing and Credit Manager Job Status:  Full-time Take your career to new heights and join TIP Group, a top equipment service provider in Canada and Europe! Our trailer leasing, rental, maintenance, and repair services, keep transportation...

  • Accounts Receivable Collections

    4 weeks ago

    Mississauga, Canada Nella Cutlery & Food Equipment Inc. Full time

    **Accounts Receivable Collections** **About the Company**: - Nella Cutlery _was established in 1952 as a small family business and has since grown to become a leading organization that caters to the food services industry through the expansive number of services and retail products we provide. From our roots as a family business, we are known today as...