Assistant Manager, Operations

7 months ago

Toronto, Canada Marriott International, Inc Full time

**Job Number** 23110969

**Job Category** Rooms & Guest Services Operations

**Location** Courtyard Toronto Downtown, 475 Yonge Street, Toronto, ONT, Canada

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Entry level management position that focuses on supporting the day-to-day activities of Rooms Operations and supervision of related areas that include Housekeeping, Recreation. Laundry, Staff, AYS and Concierge/Guest Services. Position directs and works with employees to carry out guest arrival and departure procedures and to maintain the property’s cleanliness standards. Strives to ensure guest and employee satisfaction and achieve the operating budget.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

**CORE WORK ACTIVITIES**

**Supporting the Management of Rooms Operations Activities**
- Opens and closes Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties.
- Runs and reviews critical information contained in room operations reports.
- Understands the functions of the Recreation. Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations.
- Temporarily supervises all areas of the Room Operations department in the absence of the Room Operations management.
- Operates all department equipment as necessary and reporting malfunctions.
- Ensures employees have the proper supplies and uniforms.
- Understands night audit procedures and being able to comprehend and utilize reports as necessary.
- Understands and complies with loss prevention policies and procedures.

**Contributing Information to Support Managing to Budget**
- Supervises** **same day selling procedures to maximize room revenue and property occupancy.
- Verifies accuracy of room rates to maximize revenue opportunities
- Uses budgets, operating statements and payroll progress reports as needed to assist in the management of the Room Operations.
- Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals.
- Understands the impact of Room Operations on the overall property financial goals and objectives.

**Providing for and Managing the Guest Experience**
- Participates as needed in the investigation of employee and guest accidents.
- Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and
- Sets a positive example for guest relations.
- Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from supervisor as necessary.
- Assists in the review of comment cards and guest satisfaction results with employees.

**Managing and Conducting Human Resources Activities**
- Provides support for operational functions as necessary.
- Trains staff and monitoring adherence to all relevant policies and procedures.
- Participates in department meetings and continually communicating a clear and consistent message regarding the Room Operations goals to produce desired results.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Helps to train employees in safety procedures and supervises their ability to execute departmental and property emergency procedures.
- Observes service behaviors of employees and providing feedback to individuals; continuously striving to improve service performance.
- Empowers employees to provide excellent customer service within guidelines.
- Participates as needed in the interviewing and hiring of Room operations employee team members with the appropriate skills.
- Uses all available on the job training tools for employees; supervising on-going training initiatives and conducting training when appropriate.
- Communicates performance expectations employees in accordance with job descriptions for each position.
- Participates in the employee performance appraisal process, giving feedback to Room Operations Managers on individual employee performance issues.
- Coaches, counsels and encourages employees.
- Participates in employee progressive disciplinary procedures as required.
- Handles employee questions and concerns.
- Participates in an ongoing employee recognition program.
- Effectively schedules employees to business demands and tracks employee time and attendance.
- Assists in performing the payroll function.
- Oversees daily shift operations and ensures compliance with all policies, standards and

  • Executive Assistant

    1 month ago

    Toronto, Canada Isaac Operations Full time

    **Who We Are.** While technically we’re an operational consultancy, we don’t like to call ourselves consultants. We’re a collection of engineers, innovators and creators who work with companies across industries to simplify the complex, realize untapped potential, and uncover opportunities. We know that our people are our superpower and loving your...

  • General Laborer Wanted for Organizational Tasks

    3 weeks ago

    Toronto, Ontario, Canada Manager Full time

    We are seeking a diligent and organized individual to assist with various tasks in our lab environment.Job Summary:This is a general laborer position that requires the ability to lift 45 pounds and navigate stairs frequently throughout the day.Key Responsibilities:Clean and maintain walls, carpets, bathrooms, and windowsPerform light maintenance tasks as...

  • Assistant Operations Manager

    7 months ago

    Toronto, Canada Cartier Full time

    Reference Code: 95178**Assistant Operations Manager**: - Toronto Bloor, ON, CA- PermanentThe story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105...

  • Assistant to Operations Manager

    1 day ago

    Toronto, Canada CARGO CABBIE™ Professional Movers Full time

    Assistant to Operations Manager As an Assistant to Operations Manager at CARGO CABBIE, you will work closely with the CEO and Operations Manager to assist with day-to-day moving and storage activities to achieve established operating goals, sales, and profits. You will be autonomous in making daily operational decisions and should have a strong knowledge of...

  • Assistant to Operations Manager

    6 months ago

    Toronto, Canada CARGO CABBIE Full time

    Assistant to Operations Manager As an Assistant to Operations Manager at CARGO CABBIE, you will work closely with the CEO and Operations Manager to assist with day-to-day moving and storage activities to achieve established operating goals, sales, and profits. You will be autonomous in making daily operational decisions and should have a strong knowledge of...

  • Assistant to Operations Manager

    7 months ago

    Toronto, Canada CARGO CABBIE Full time

    Assistant to Operations Manager As an Assistant to Operations Manager at CARGO CABBIE, you will work closely with the CEO and Operations Manager to assist with day-to-day moving and storage activities to achieve established operating goals, sales, and profits. You will be autonomous in making daily operational decisions and should have a strong knowledge of...

  • Assistant to Operations Manager

    7 months ago

    Toronto, Canada CARGO CABBIE Full time

    Assistant to Operations Manager As an Assistant to Operations Manager at CARGO CABBIE, you will work closely with the CEO and Operations Manager to assist with day-to-day moving and storage activities to achieve established operating goals, sales, and profits. You will be autonomous in making daily operational decisions and should have a strong knowledge of...

  • Assistant to Operations Manager

    7 months ago

    Toronto, Canada CARGO CABBIE Full time

    Assistant to Operations Manager As an Assistant to Operations Manager at CARGO CABBIE, you will work closely with the CEO and Operations Manager to assist with day-to-day moving and storage activities to achieve established operating goals, sales, and profits. You will be autonomous in making daily operational decisions and should have a strong knowledge of...

  • Marketing Manager

    7 months ago

    Toronto, Canada Isaac Operations Full time

    **Who we are.** While technically we’re an operational consultancy, we don’t like to call ourselves consultants. We’re a collection of engineers, innovators and creators who work with companies across industries to simplify the complex, realize untapped potential, and uncover opportunities. We know that our people are our superpower and loving your...

  • Marketing Manager

    7 months ago

    Toronto, Canada Isaac Operations Full time

    **Who we are.** While technically we’re an operational consultancy, we don’t like to call ourselves consultants. We’re a collection of engineers, innovators and creators who work with companies across industries to simplify the complex, realize untapped potential, and uncover opportunities. We know that our people are our superpower and loving your...

  • Assistant Manager, Operations

    7 months ago

    Toronto, Canada Marriott International, Inc Full time

    **Job Number** 23071302 **Job Category** Rooms & Guest Services Operations **Location** Courtyard Toronto Downtown, 475 Yonge Street, Toronto, ONT, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** - Bonus Eligible Entry level management position that focuses on supporting the...

  • Assistant Operations Manager

    7 months ago

    Toronto, Canada Hines Real Estate Full time

    **Responsibilities** As an Assistant Operations Manager with Hines, you will assist the Property Manager in the decommissioning of the site area, as well as the planning and implementation of all mechanical operations, maintenance, energy management programs, and employee development programs to Hines quality standards and property operating objectives....

  • Assistant Operations Manager

    7 months ago

    Toronto, Canada Downsview Full time

    **Overview** When you join Hines, you will work alongside innovative leaders who set the standards responsible for our reputation as an industry leader today, and you’ll be a part of shaping our future in the years to come. **Responsibilities** As an Assistant Operations Manager with Hines, you will assist the Property Manager in the decommissioning of...

  • Assistant Operations Manager

    7 months ago

    Toronto, Canada Hines Full time

    Overview: When you join Hines, you will work alongside innovative leaders who set the standards responsible for our reputation as an industry leader today, and you’ll be a part of shaping our future in the years to come. **Responsibilities**: As an Assistant Operations Manager with Hines, you will assist the Property Manager in the decommissioning of the...

  • Assistant Operations Manager

    7 months ago

    Toronto, Canada Hines Full time

    Overview: When you join Hines, you will work alongside innovative leaders who set the standards responsible for our reputation as an industry leader today, and you’ll be a part of shaping our future in the years to come. **Responsibilities**: As an Assistant Operations Manager with Hines, you will assist the Property Manager in the decommissioning of the...

  • Assistant Operations Manager

    7 months ago

    Toronto, Canada Hines Full time

    Overview: When you join Hines, you will work alongside innovative leaders who set the standards responsible for our reputation as an industry leader today, and you’ll be a part of shaping our future in the years to come. **Responsibilities**: As an Assistant Engineering Manager with Hines, you will assist the Property Manager in the decommissioning of the...

  • Assistant Manager, Operations

    4 months ago

    Toronto, Canada Lululemon Full time

    Who We Are lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis...

  • Assistant Operations Manager

    6 months ago

    Toronto, Canada One Academy Full time

    One Academy® is actively searching for an experienced and highly motivatedfull-time **Assistant Operations Manager** to become an integral part of the operations team at **One Academy Leslieville**. In this role, you will play a pivotal role in leading the Front Desk team and providing valuable support to the Management Team by undertaking a diverse set of...

  • Assistant Manager

    7 months ago

    Toronto, Canada Physiorange GmbH Full time

    **Job Overview**: As an Assistant Community Association Manger, you'll be responsible for assisting in the management of properties in accordance with company policies, procedures, and standards. This individual will develop knowledge and skill in the areas of lease administration, income/expense management and administration, physical facilities management,...

  • Operations Manager

    7 months ago

    Toronto, Canada Zurich Canada Full time

    Are you ready for an adventure in Travel Assistance? At World Travel Protection (WTP), protecting people is our priority. We take care of corporate and leisure travellers, helping them avoid risks before they escalate and providing them with immediate access to the right experts when an emergency happens while travelling. Our extensive experience in global...