Assistant Operations Manager

5 months ago

Toronto, Canada One Academy Full time

One Academy® is actively searching for an experienced and highly motivatedfull-time **Assistant Operations Manager** to become an integral part of the operations team at **One Academy Leslieville**. In this role, you will play a pivotal role in leading the Front Desk team and providing valuable support to the Management Team by undertaking a diverse set of essential operations tasks.

**Company Overview**:
With a community-first approach and a multidisciplinary facility, One Academy®’s mission is to fill hearts with hope, bodies with strength, and minds with confidence. We encourage our members to break barriers, to take on new challenges, and push themselves towards feats of mental and physical strength they never thought possible. We work as a community to make sure any goal is achievable - because we are stronger as one.

**Key Responsibilities**:
**Overall Management**:

- Oversee the day-to-day operations of One Academy Leslieville.
- Manage Front Desk operations and team, ensuring smooth and efficient functioning.

**Membership and Mindbody Management**:

- Handle membership-related tasks and queries.
- Utilize Mindbody management system to ensure accurate record-keeping.

**Front Desk Associates**:

- Hire, train and support new staff members
- Schedule and manage Front Desk Associates.
- Oversee payroll processes for Front Desk staff.
- Run monthly team meetings.

**Expenses Management**:

- Track and manage expenses related to operations.
- Provide regular reports on budgetary performance.

**Special Projects**:

- Lead and contribute to special projects as assigned.
- Collaborate with the management team to achieve project goals.

**Facility Management**:

- Ensure the overall maintenance and cleanliness of the facility.
- Coordinate with relevant teams to address any facility-related issues.
- Inventory management.

**Qualifications**:

- Bachelor's or Master's degree in Sport Management preferred, Related field from an accredited program.
- Minimum of 2 years in similar leadership role.
- Previous experience in customer service within a fast-paced environment.
- Excellent communication skills, via online, over the phone, and in person.
- Excellent communication and interpersonal skills.
- A valid driver's license and reliable transportation are preferred.
- Ability to work effectively both independently and as part of a collaborative team.
- Proficient in relevant software and systems, including Mindbody and Google Suite.

**Direct Report**:

- In the capacity of an Assistant Operations Manager, you will be reporting directly to the Operations Manager.

**Job Location**:

- One Academy Leslieville - Address: 858 Eastern Ave, Toronto, ON M4L 1A1

**Compensation and Benefits**:

- Salary range $48,000 - $55,000 depending on experience
- Benefits package including Healthcare, Dental, Basic and Dependent Life and Long Term Disability Benefits.
- Unlimited One Academy Membership
- Family and Friends Discounts
- 15% off One Academy Cafe
- 10% One Academy Retail

**Interested in this position?**

**Job Types**: Full-time, Permanent

**Salary**: $48,000.00-$55,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Discounted or free food
- Extended health care
- On-site gym
- Paid time off
- Store discount
- Wellness program

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- On call
- Overtime
- Weekends as needed

Application question(s):

- Must have a vehicle

**Education**:

- Secondary School (preferred)

**Experience**:

- Management: 3 years (required)
- Retail Management: 3 years (required)

Licence/Certification:

- G (required)

Work Location: In person

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