Warehouse Supervisor

5 months ago

Mississauga, Canada Quincaillerie Richelieu Ltee Full time

**Who are we?**

Richelieu Hardware is a North American leader and an agent for change in a dynamic and creative industry. We are an importer, distributor and manufacturer of specialty hardware and complementary products.
- Our customers - _More than 100,000 customers in North America: kitchen and bathroom cabinet, storage and closet, home furnishing and office furniture manufacturers, residential and commercial woodworkers, and hardware retailers including renovation superstores.
- Our team -_ 2,700 people, close to half of whom focus on sales and marketing, and more than 50% of whom are Richelieu shareholders.

We are looking to fill a permanent position of **Warehouse Supervisor** at our Mississauga, Ontario branch of Richelieu Hardware Ltd.

**The main responsibilities of a Warehouse Supervisor are to**:

- Supervise staff to ensure working to daily shipping/receiving/returns/restocking/putaway targets.
- Supervise timely release of orders to ensure they are picked in order and suggest improvements.
- Supervise receiving to ensure purchase orders are received in order. Deal with PO discrepancies and suggest improvements.
- Provide job training where needed including new employees.
- Arrange and maintain training of all warehouse staff including equipment, health and safety. Ensure all H & S procedures are followed by the staff.
- Provide performance feedback to staff and management.
- Deal with staff performance issues. Assist in hiring new employees.
- Do annual performance reviews of direct reports.
- Keep warehouse manager informed of operational needs.
- Key holder for lock-up and alarm response.
- Review shipping/receiving returns/restocking/putaway errors with staff to reduce the amount occurring.
- Analyze returns and suggest improvements to reduce the amount.
- Analyze damage claims and suggest improvements to reduce the amount.
- Analyze inventory adjustments and suggest improvements in procedures to reduce.
- Ensure customers are addressed quickly at pick up counter & doors 1 & 17.
- Ensure customers are addressed quickly and professionally.
- Responsible for improving warehouse operations through root cause analysis.
- Do data analysis to find root causes using computer software’s and branch reports.
- Ensure that inventory is updated and accurate in the system this will involve some physical investigation along with statistical analysis.

**Requirements**:

- Multilingalism is an asset
- College degree is an asset.
- Experience in warehouse operations in a unionized environment.
- Knowledge of operation and warehouse management of distribution processes.
- Knowledge of Office suite (Word, Excel, etc.), of AS-400, of a Warehouse Management System and of Radio Frequency.
- Forklift and Reach Truck experience preferred
- Experience with AS400 system (an asset)
- Dedicated and full of energy
- Leadership skills and result oriented
- Strong skills for organization, planning, and delegation
- Very discipline person
- Teamwork approach (Team player as well as active player and lead by example)
- Customer oriented
- Multi task capability
- Good communication skills
- Good judgement

**What we are offering**
- A balance between work and personal life
- A dynamic and inspiring environment
- A competitive salary that is based on the market.
- A progressive salary driven by performance and managed by objectives results.
- An Employee Share Purchase Plan (ESPP).
- A group insurance plan to meet your personal needs.
- Competitively priced products
- Free parking

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