Front Desk Clerk

3 days ago

Victoria, Canada University of Victoria Full time

Organizational Unit- University of Victoria -> Student Affairs -> Residence Services- Location- University of Victoria - Victoria, BC V8W 2Y2 CA (Primary)- Posting Close Date- 18 March 2024- Please note that positions will close at 4 p.m. on the closing date.- FTE- .52- Salary Grade- $4,014.00 - $4,133.00- Additional Posting Information:
- N/A- Salary posted will be pro-rated based on FTE- Classification- Clerk/PB6- Hours of Work- Sat-Sun 6am-2pm, Fri 10am-2pm- Start Date- 5/1/2024- End Date- 9/2/2024- Employee Group:
- CUPE 951 - Term- # of Hires Needed- 1- Category- Administrative and Support Services, Customer Service, Customer Service and Call Center, Hospitality- About this OpportunityThe University of Victoria is one of Victoria's largest employers and one of Canada’s best diversity employers. Together we are more than 5,000 dedicated faculty, librarians and staff supporting the University of Victoria’s diverse academic programs, world-class research and commitment to civic engagement.
- Please note that this position works weekends and statutory holidays._
- Job SummaryIn support of the overall goals of Residence Services, a unit within the division of Student Affairs, the Front Desk Clerk performs a variety of administrative and customer service duties in the Residence Services Main Office. Residence Services provides accommodation services, programming and education to the on-campus student community, in addition to providing a summer conference operation for off-campus customers. The Front Desk Clerk provides front-line service to both students and guests, assisting with day to day inquiries, taking payments, and making referrals to appropriate individuals and departments.

Reporting to the Manager, Conference and Customer Service, the Front Desk Clerk supports day and evening operations, seven days a week. In addition to providing customer service, the Front Desk Clerk provides administrative support, processes a variety of financial transactions, and maintains the key inventory for residence buildings.The Front Desk Clerk is knowledgeable about the range of services and activities provided by the various departments within Residence Services, as well as the procedures of the Main Office, and develops and maintains familiarity with general university operations in order to provide service and information to students and guests.
- Job Requirements**Skills**:

- Proven ability to provide excellent customer service in a fast paced environment on a daily basis
- Strong interpersonal skills
- Demonstrates good judgment, diplomacy, tact and discretion
- Proven ability to pay attention to detail and accurately complete tasks, even during peak periods
- Good written and oral communication skills
- Good organizational and clerical skills
- Ability to work with or without supervision

Specialized Knowledge/Education:

- Demonstrated ability with MS word, excel and database software
- Demonstrated math skills
- High school graduation

**Experience**:

- One to two years recent cash handling and customer service experience in a hospitality, retail or higher education environment

We acknowledge and respect the Lək̓ʷəŋən (Songhees and Esquimalt) Peoples on whose territory the university stands, and the Lək̓ʷəŋən and WSÁNEĆ Peoples whose historical relationships with the land continue to this day.

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