Transmission Connections Analyst

6 months ago

Markham, Canada Hydro One Networks Inc Full time

**48924** - **Markham** - **Rotation** - **16 months**

Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.4 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.

It’s an exciting time to join the team at Hydro One
- Support the design, development and process administration for effective management of customer agreements and the associated efficient policies and procedures which impact the delivery of services to Key Accounts. These processes could include, but are not limited to:

- Contractual documents including connection agreements, facilities agreements, letters of intents and service agreements
- Project tracking for Key Accounts
- Provision of system data such as power quality information, SCADA data
- Provision of intellectual property (system maps, single line diagrams, line and station facility layout)
- Management of wholesale/retail customer enquiries and disputes.
- Provide support to field staff and management on all aspects of customer service that affect Key Accounts policies, service initiatives, tariffs, training, and technical issues relating to customer service. These could include, but not limited to:

- Customer response log (license requirement for a 30 days customer response)
- Customer communication letters, training and seminars.
- Coordinate departmental performance reporting. Participate on various projects on behalf of the division, including developing work plans and project schedules.
- Participate as a member on cross-functional teams involved in the Company's Networks function, e.g. connection processes and service or quality improvements for wholesale/retail customers. Identify issues, conduct analysis, consult with stakeholders, and evaluate alternatives to formulate recommendations that ensure the Company's Networks business meets or exceeds industry standards.
- Participate in industry trade organizations and conferences to ensure the Company is kept abreast of changes that could impact wholesale/retail customers connections and to ensure its business operations meets industry best practices.
- Perform other duties as required.

**Selection Criteria**:
**Education**:

- Requires a knowledge of business administration and economics, to facilitate various studies and analyses of electrical energy transmission, to evaluate effect of policy on customer relations, economic and statutory conditions on corporate policy.
- This knowledge is also required to understand rate structures and rate setting, including its effect on economic evaluation of new transmission connections.
- Requires a good knowledge of English, written and oral presentation skills to communicate in an effective and efficient manner, to understand and interpret regulatory and market rule requirements, to write reports, policies, procedures and to produce, review and modify contracts.
- This knowledge is considered to be normally acquired through the completion of 4 years of University training (Grade XII plus 5 years).

**Experience**:

- Requires experience in project coordination, contract administration and database administration (e.g. NAMCIS, Infobase, and CRM).
- Requires experience in contract management including construction, development, negotiating, monitoring, and dispute resolution.
- Requires experience in the area of customer service implementation to contribute to the division's objectives.
- Requires experience such as may be gained within the Company to be familiar with the organizational structure, contacts, applicable policies, procedures and practices.
- Requires experience in managing complex projects, including the use of project management software and quantitative analysis.
- Requires experience to understand significant business issues, the means of effecting changes in service procedures and practices and in related written/oral presentations.
- Requires experience to understand the inter-related activities of other Network asset management departments and divisions.
- Requires understanding of Transmission System Code, Distribution System Code, and Retail Settlements Code as they relate to customer connection processes and programs.
- Requires experience to be familiar with other electrical utility practices related to managing customer service issues and resources management.
- A period of over 2 years and up to and including 4 years is considered necessary to gain this experience.

At Hydro One we understand that the success and strength of our business rests with our people. When we develop their skills, we are investing in both their success and ours. To secure the best talent, we seek to creat

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