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Student Registration Assistant, Student Central
3 months ago
**This posting will be used to hire up to 8 positions**
Student Central serves as the first, student-centric point of contact for many prospective students, their families, and members of the general public, as well as being a continual point of contact for current students.
The **Student Registration Assistant **is a students-only position working in a fast-paced, student-centered team environment. They support the provision of personal service to students with the aim of fostering a positive personal and academic student experience. The position requires a strong commitment to exceptional customer service. This is a variable hours (0-35 hours per week) position with students primarily scheduled to work during peak registration periods (summer, beginning of Fall and Winter Terms, Spring Term registration, etc.).
**Responsibilities**:
- Assists students by answering basic, routine questions regarding how to login to WebAdvisor, search for courses, select and register for classes, and manage waitlists.
- When required, registers students into classes with special permission forms.
- Enters or updates student petitions and waivers into the Colleague registration system.
- Updates students’ contact information.
- When required, issues registration/financial statements.
- Makes student ID cards.
- Provides students with basic information on rules and regulations governing registration.
- Assists waitlisted students by calling them and reminding them of their ability to register in WebAdvisor when granted permission.
- Performs other related duties as required or assigned.
**Qualifications**:
- Some customer service experience, office skills, and telephone skills preferred.
- Experience in a fast-paced, high-volume customer service environment an asset.
- Able to communicate effectively with clients who may be staff, students, and/or the public.
- Able to work in a fast-paced environment with constant interruptions.
- Excellent interpersonal skills.
- Basic computer/keyboard skills and a familiarity with Microsoft Office/Windows environment.
- Familiarity with WebAdvisor would be an asset.
- Able to follow oral and written instructions and become familiar with basic University rules, regulations, and procedures concerning registration during training session.
**An equivalent combination of education, experience, skills, knowledge and abilities may be considered.**
**Condition(s) of Employment**:
- Must be legally entitled to work in Canada.
- Must currently be a full-time student at The University of Winnipeg or at a high school.
- Must be a full-time undergraduate student at The University of Winnipeg in Fall/Winter 2024/2025.
- Must be available to attend 3 days of mandatory training from May 22, 24, 25 and 27, 2024 from 8:30-4:30 AM.
- Must be available to work in person at The University of Winnipeg.
- Must be available between the hours of 8:00 AM and 5:00 PM until September 1, 2024.
- Must be available to work between classes in September and January.
**Please include a cover letter that clearly indicates how you meet the qualifications of the position in addition to your resume.**
**Note**:The work described in this posting will be conducted in-person.
