Customer Service Shift Lead

3 days ago

Vancouver, Canada Buyatab Full time

Buyatab, a division of FLEETCOR Technologies, is not just about fun team events or great learning opportunities (although we have those too). A finTech maverick and officially one of the most popular technology companies in BC, Buyatab is a leading supplier of advanced online gift card infrastructure, technology and marketing services for leading brands. Working with some of the world’s leading brands (including Four Seasons, Fairmont, Whole Foods Market, Lowes), we are recognized for our solution and design flexibility, focus on client brand standards, high-quality customer support, and fraud protection guarantee. As a result, our clients are positioned to grow their gift card business, enhance their brands, gain a competitive edge, and leverage the rapid growth in mobile device use and social media.

We’re looking for a Customer Service Shift Leader to join us and make a real impact. If you are looking for a dynamic and challenging role in customer service, we encourage you to apply This role is a temporary, contract position hired to support our busy Christmas season

What you’ll get to do:

- Work closely with the team, motivating, coaching, providing direction and feedback to workers during shifts
- Escalated inquiries from customers
- Client escalation support
- Work with the management team to identify and deliver positive change and business efficiencies
- Managing contact channels to ensure we meet SLAs each day
- Work with production support
- Coverage during peak times/sick days
- Foster and maintain the Buyatab culture and a positive work environment

You are someone who:

- Coaching and communication skills
- Strong problem-solving aptitude
- Has customer service experience, preferably in a contact center environment
- Is a fast learner and adept at understanding and articulating new technologies
- **Can work a set schedule including holidays, example schedules include M-F, T-Sa, F-Tu, Su-Th with consistent 8 hour shifts between the hours of 6am-7pm.**:

- Proficient in MS Office and can effectively research the internet
- Is passionate ensuring a high standard of professionalism and stellar customer service

Why Buyatab?

We believe the world is changing and that digital solutions are the future. We have big goals and know we can’t accomplish them alone. Our open office allows for collaboration and interaction between every team member, no matter what the experience level or department. We strive to make people feel included and empowered to set their own goals.

Our team is composed of people as different as they are the same - some prefer foosball and others pool, while many choose to work quietly alongside the comfort of music or a podcast. We participate in different hobbies, share diverse talents, and have our own opinions. However if there’s anything we collectively agree on, it’s that our differences make us stronger as a team.

Together, we at Buyatab are building the future of digital gift-giving.

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