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Travel Agent

4 weeks ago

Kingston, Canada Maple Leaf Tours Full time

Work Term: Permanent
- Work Language: English
- Hours: 35 to 40 hours per week
- Education: College/CEGEP
- Experience: 1 year to less than 2 years
- or equivalent experience
**Tasks**:

- Investigate new travel areas, hotels and other amenities
- Manage difficult situations with customers
- Perform general office duties
- Sell travel products and travel insurance
- Provide customers with travel information and other details such as regulations, duty free allowances, health risks and requirements, attractions and special events
- Calculate costs, process refunds and attend to other financial transactions
- Attend to cancellations and schedule changes
- Make transportation and accommodation reservations using computerized reservation and ticketing system
- Provide travel information to clients regarding destinations, transportation and accommodation options and travel costs, and recommend suitable products
**Certificates, licences, memberships, and courses**:

- Travel Industry Council of Ontario (TICO)
**Computer and technology knowledge**:

- Travel software packages
- MS Office
**Travel bookings**:

- Business travel
- Leisure travel
- Individual travel
- Group travel
- Domestic travel
- International travel
- Adventure travel
- Cruise ship
**Geographical areas of specialization**:

- Canada
- United States
- Western Europe
- Central Europe
- Eastern Europe
- Northern Europe
- Mexico and Central America
- South America
- Caribbean
- North Pacific
- South Pacific
**Security and safety**:

- Criminal record check
- Bondable
**Work conditions and physical capabilities**:

- Tight deadlines
- Attention to detail
- Work under pressure
**Personal suitability**:

- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Initiative
- Judgement
- Organized
- Reliability
- Team player
**Screening questions**:

- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
- What is the highest level of study you have completed?

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