Intervenor Services Supervisor

3 weeks ago

Toronto, Canada Canadian Helen Keller Centre Full time

**Job description**

**Intervenor Services Supervisor - Full Time**

Are you a passionate professional, looking for a rewarding career with meaning and satisfaction where you make a difference in the lives of others? Are you looking for on the job learning, professional development opportunities, inclusive and supportive work culture, competitive salary and benefits? Join our team of dedicated professionals at the Canadian Helen Keller Centre (CHKC) providing affordable housing, training and intervenor services and supports to adults who are deafblind.

Our mission at CHKC is to empower the deafblind community through consumer driven services and opportunities that maximize independence. We value feedback from consumers such as “the day I contacted CHKC for the first time was the best thing I ever did”, and continually strive to exceed expectations.

We are looking for an Intervenor Services Supervisor to join our team who embrace our values of advocacy, respect, collaboration, professionalism and community. In return, we are committed to train, coach and invest in your behavioural and technical skills. If you have a positive attitude, and professional demeanor, we are interested in discussing together the opportunity of a fulfilling career at CHKC.

**Position Summary**

Reporting to the Intervenor Services Manager, the Intervenor Services Supervisor is responsible for supervising all intervenors at CHKC, as well as providing schedule and payroll related back-up support for the Intervenor Services Coordinator. In absence of the Intervenor Services Manager, they provide leadership and direction to the Intervenor Services portfolio. This position will be an addition to the current Intervenor Services team which consists of the Intervenor Services Manager, Intervenor Services Supervisor and Intervenor Services Coordinator and Intervenors.

**Position Responsibilities**

**Supervision**:

- Provides supervision and support for intervenor staff and ensures the effectiveness of their performance.
- Works collaboratively with the Intervenor Services Manager and Human Resources Specialist in hiring, orientation, supporting/mentoring and evaluation of staff.
- Ensures employee documentation is completed clearly, concisely, accurately and appropriately according to agency policies and employment standards act.
- Ensures new intervenors comply with requirements of the position (providing a vulnerable sector police reference check, clean driver’s abstract, and having the proper insurance).
- Regularly checks
- in with intervenors to ensure employee engagement and foster good working relationships.
- Provides concrete feedback to intervenors on a regular basis.
- Creatively looks for solutions to resolve issues and conflicts with the goal of improving the quality of intervenor services and intervenor job satisfaction.
- Completes yearly intervenor performance appraisals in collaboration with the Intervenor Services Manager as per yearly deadlines.
- Provides guidance to intervenors who have performance related concerns and ensure that policies and procedures are adhered to.
- Maintains appropriate formal documentation for both positive and negative feedback in a timely manner.
- Facilitates and documents the resolution of issues when necessary.
- Plans and participates in multi-disciplinary meetings as required which include consumer specific meetings and team meetings.
- Reviews goals and performance regularly for own professional development and learning.
- Oversees, schedules and coaches placement students.
- Works Collaboratively with the Human Resources Specialist on various employee related issues, employee engagement and training programs.

**Training and Mentorship**:

- Coordinates and oversees the orientation of new intervenors ensuring they have an understanding of the role of an intervenor and the agency.
- Supports the development and review of orientation packages for intervenors.
- Coaches, leads and motivates intervenors.
- Supports the mentoring program for intervenors.
- Coordinates, implements, and evaluates training initiatives for intervenors including organizing intervenor team meetings, workshops, speakers, and external training events.
- Supports the development of intervenor related training.
- Identifies gaps in intervenor skill levels and implements strategies to improve both technical and behavioural competencies.
- Explores creative and practical solutions to address intervenor training issues in an effective and timely manner.
- Ensures intervenors have the necessary information, orientation and training to respond to emergencies.
- Maintains data on intervenor related training.

**Intervenor Services Program and Quality Assurance**:

- Fosters collaboration and teamwork within the intervenor services team.
- Identifies fee-for-service opportunities and forwards to the Intervenor Services Manager.
- Ensures availability and Employee Agreements are in place.
- Contributes to retention

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