Customer Service Supervisor
4 weeks ago
Req ID:456269
Leading societies to a low-carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorails, and trams to integrated systems, customized services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility worldwide.
As our new Customer Service Supervisor, you will:
Provide direction and leadership to Customer Service Ambassadors (CSAs) for any issues that arise. Oversee CSAs in their role and coach as needed to ensure the client's standards are upheld. Conduct CSA audits & check rides. Complete site inspections. Complete Accident & Incident Reports as requested. Complete incident follow-ups as requested by Alstom or Metrolinx management. Enter and compile weekly/monthly reports as required. Take part in departmental Blitz and company-wide safety stand-downs. Respond to critical events as required. Support CSA Training as required. Attend department and company meetings. Attend meetings with Metrolinx as required. Take part in special projects as instructed. Protect service as needed. Work in a 24-hour environment, providing support as needed during periods of enhanced activity. Rotating weekend coverage. Attend employee development workshops as requested.
As our new Customer Service Supervisor, you bring:
Excellent customer service skills. Strong understanding of the CSA role. Good computer skills. Ability to self-delegate and stay on top of department targets. Ability to identify, escalate and resolve issues without being prompted. Excellent communication skills.
Alstom is a global company where our people's vision and values embrace Diversity and Inclusion (D&I). Wherever we operate and across all our businesses, we want to create an inclusive culture in which diversity is welcomed and appreciated. By bringing together people from diverse backgrounds and giving everyone the opportunity to contribute with their knowledge, skills, experiences and perspectives, we also generate value for Alstom and its stakeholders.
Employment at Alstom is based solely on a person's merit and qualifications directly related to professional competence. Alstom does not discriminate against any employee or applicant because of race, creed, colour, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.
It is Alstom's policy to comply with all applicable national, state and local laws pertaining to non-discrimination and equal opportunity. The Company's Equal Employment Opportunity (EEO) policy, as well as its affirmative action obligations, includes the full and complete support of the Company. Because it's just the right thing to do. We hope you think so, too.
-
Customer Service Supervisor
4 weeks ago
Toronto, Ontario, Canada ALSTOM Full timeReq ID:456269 Leading societies to a low-carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorails, and trams to integrated systems, customized services, infrastructure, signalling and digital mobility...
-
Customer Service Supervisor
2 days ago
Toronto, Ontario, Canada ALSTOM Full timeReq ID:456269 Leading societies to a low-carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorails, and trams to integrated systems, customized services, infrastructure, signalling and digital mobility...
-
Supervisor, Customer Service
1 month ago
Toronto, Canada Atlantic Full timePosting Details Job Details Description CUSTOMER SERVICE SUPERVISOR SUMMARY: Atlantic Packaging's Pre-Print facility in Scarborough is currently seeking a Customer Service Supervisor to oversee Customer Service operations, and is responsible for delivering an exceptional Customer Experience, always. This role is reporting to the...
-
Supervisor, Customer Service
2 days ago
Toronto, Canada Atlantic Full timePosting Details Job Details Description CUSTOMER SERVICE SUPERVISOR SUMMARY: Atlantic Packaging's Pre-Print facility in Scarborough is currently seeking a Customer Service Supervisor to oversee Customer Service operations, and is responsible for delivering an exceptional Customer Experience, always. This role is reporting to the...
-
Customer Service Supervisor
4 weeks ago
Toronto, Canada Alstom Full timeReq ID:456269 Leading societies to a low-carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorails, and trams to integrated systems, customized services, infrastructure, signalling and digital mobility...
-
Inside Sales Representative – Toronto
3 weeks ago
Toronto, Canada Zedd Customer Solutions Full timePOSITION SUMMARY: Located in the Scarborough area near Markham Rd. and Hwy 401. The Inside Sales Representative shall make and/or receive telephone calls on behalf of our clients. The position performs according to established quality assurance standards and within guidelines set forth by the company and the client. The Sales Representative is expected...
-
Inside Sales Representative – Toronto
2 days ago
Toronto, Canada Zedd Customer Solutions Full timePOSITION SUMMARY: Located in the Scarborough area near Markham Rd. and Hwy 401. The Inside Sales Representative shall make and/or receive telephone calls on behalf of our clients. The position performs according to established quality assurance standards and within guidelines set forth by the company and the client. The Sales Representative is expected...
-
Bilingual Inbound Sales Representative
3 weeks ago
Toronto, Canada Zedd Customer Solutions Full timePOSITION SUMMARY: Located in the Scarborough area near Markham Rd. and Hwy 401. The Bilingual Sales Representative shall make and/or receive telephone calls on behalf of our clients. The position performs according to established quality assurance standards and within guidelines set forth by the company and the client. The Bilingual representative is...
-
Bilingual Inbound Sales Representative
2 days ago
Toronto, Canada Zedd Customer Solutions Full timePOSITION SUMMARY: Located in the Scarborough area near Markham Rd. and Hwy 401. The Bilingual Sales Representative shall make and/or receive telephone calls on behalf of our clients. The position performs according to established quality assurance standards and within guidelines set forth by the company and the client. The Bilingual representative is...
-
Dispatcher/sales/customer Service
3 weeks ago
Greater Toronto Area, Canada Smile HVAC Service and Installation Full timeCompany providing HVAC equipment Service and Installation. Looking for Dispatcher/ Job Coordinator with Sales and good Customer Service skills. Great team work experience and salary - that's what you can get if you match our job requirements. **Job Duties/Tasks**: - Dispatch, schedule and close out calls while processing service requests, preparing...
-
Supervisor, Group Customer Service
4 days ago
Toronto, Canada S&P Data Full timeWe are looking to hire a Group Customer Service Supervisor to join Empire Life’s Group Operations team. The successful applicant will be a leader of people, managing a team of call center customer service agents. What will you do? Coach, engage and motivate team members; identify employee training and development needs Maintain a positive team...
-
Job Supervisor
1 month ago
Toronto, Canada New Air Duct Service Ltd. Full time**Company overview** New Air Duct Service is a company leader in HVAC system robotic cleaning, disinfection and sealing. We work in the commercial, industrial and health care sectors. For more than 20 years we have been proudly provided our services to some of the most important North American Companies. **Job description** Job type: Full...
-
Customer Service Technician
2 months ago
Toronto, Canada Teknion LTD Full time**Why is this role so great?** The Customer Service Technician is accountable for providing prompt and courteous service to Teknion Dealers, Customer Service, Sales Representatives and Plant Manufacturing Operations staff. The incumbent mainly responsible for field product delivery, pickup, service and will also work as a backup for Customer Service...
-
Job Supervisor
1 month ago
Toronto, Canada New Air Duct Service Ltd. Full time**Company overview** New Air Duct Service is a company leader in HVAC system robotic cleaning, disinfection and sealing. We work in the commercial, industrial and health care sectors. For more than 20 years we have been proudly provided our services to some of the most important North American Companies. **Job description** Job type: Full...
-
Customer Service Representative
2 weeks ago
Toronto, Canada Precise Parklink Full time**Company Description**: As Canada's parking industry leader for 30 years, our expertise in providing full-service parking solutions has evolved into urban mobility intelligence. We now innovate and support solutions required for all modes of transportation including public transit, parking, and electric car charging stations. **Job Summary**: The Customer...
-
On-site Supervisor
1 month ago
Toronto, Canada New Air Duct Service Ltd. Full time**Company overview** New Air Duct Service is a company leader in HVAC system robotic cleaning, disinfection and sealing. We work in the commercial, industrial and health care sectors. For more than 20 years we have been proudly provided our services to some of the most important North American Companies. **Job description** Job type: Full...
-
On-site Supervisor
1 month ago
Toronto, Canada New Air Duct Service Ltd. Full time**Company overview** New Air Duct Service is a company leader in HVAC system robotic cleaning, disinfection and sealing. We work in the commercial, industrial and health care sectors. For more than 20 years we have been proudly provided our services to some of the most important North American Companies. **Job description** Job type: Full...
-
On-site Supervisor
1 month ago
Toronto, Canada New Air Duct Service Ltd. Full time**Company overview** New Air Duct Service is a company leader in HVAC system robotic cleaning, disinfection and sealing. We work in the commercial, industrial and health care sectors. For more than 20 years we have been proudly provided our services to some of the most important North American Companies. **Job description** Job type: Full...
-
Customer Service Representative
3 days ago
Toronto, Canada People Corporation Full timeWe are seeking a Customer Service Representative to join our BPA team in Toronto. A Customer Service Representative acts as an interface between customers and the company by attending to their queries and handling complaints. A customer service representative is expected to provide superior customer service. He or she works as a member of the Customer...
-
Customer Service Technician
2 months ago
Toronto, Canada Teknion Full timeWhy is this role so great? The Customer Service Technician is accountable for providing prompt and courteous service to Teknion Dealers, Customer Service, Sales Representatives and Plant Manufacturing Operations staff. The incumbent mainly responsible for field product delivery, pickup, service and will also work as a backup for Customer Service...