Customer Service Representative

5 months ago

Etobicoke, Canada Protexx Dental Supplies Full time

**Position Overview**

We are seeking a friendly, customer-focused individual to join our team as a Customer Service Representative. You will be the primary point of contact for our customers, providing exceptional service and support. Your role will involve addressing customer inquiries, resolving issues, processing orders, and ensuring overall customer satisfaction.

**Key Responsibilities**

Customer Support:

- Provide prompt, courteous, and accurate responses to customer questions, concerns, and requests.
- Assist customers with product information, pricing, order status, and general inquiries.
- Resolve customer complaints and issues, working collaboratively with internal teams to find appropriate solutions.
- Maintain a high level of professionalism and empathy when dealing with customer concerns.

Order Processing and Management:

- Accurately process customer orders, ensuring the timely and efficient fulfillment of requests.
- Verify product availability, pricing, and delivery details to provide accurate order information to customers.
- Collaborate with the warehouse and logistics teams to coordinate order shipments and deliveries.
- Monitor order status and proactively communicate any delays or issues to customers.
- Update and maintain customer records and order databases with accurate and up-to-date information.

Product Knowledge and Upselling:

- Develop a strong understanding of our products, features, and benefits to effectively assist customers.
- Recommend additional products or services based on customer needs and preferences.
- Provide product information, technical specifications, and usage instructions to customers.
- Identify opportunities for upselling or cross-selling to enhance customer satisfaction and drive sales.

Customer Relationship Management:

- Build and maintain strong customer relationships, fostering loyalty and repeat business.
- Follow up with customers to ensure their satisfaction and address any outstanding issues.
- Proactively communicate product updates, promotions, and special offers to customers.
- Actively listen to customer feedback and relay it to the appropriate teams for continuous improvement.
- Identify trends or patterns in customer inquiries to contribute to process improvements and customer experience enhancements.

**Qualifications**
- Dental background is an asset but not necessary, training will be provided.
- High school diploma or equivalent (Associate's degree or higher preferred).
- Previous experience in a customer service role is highly desirable.
- Excellent communication skills, both verbal and written.
- Strong problem-solving and decision-making abilities.
- Exceptional interpersonal skills with a focus on building positive customer relationships.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- A positive and customer-centric attitude with a commitment to providing exceptional service.

Join our team as a Customer Service Representative, where you will have the opportunity to make a significant impact on customer satisfaction and contribute to the overall success of our organization. If you are passionate about delivering outstanding service, possess excellent communication skills, and enjoy working in a collaborative team environment, we encourage you to apply.

**Job Types**: Full-time, Permanent

**Salary**: $16.00-$19.00 per hour

**Benefits**:

- Casual dress
- On-site parking
- Paid time off
- Work from home

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person

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