Manager, Operations Planning

3 weeks ago

London, Canada Canada Life Assurance Company Full time

**Job Description**:
Reporting to the Director, IW/IS Operations & Programs and Planning, the
**Manager, Operations Planning & Intake **plays a key role in coordinating functions that span Operations and Customer Service providing support to Operations leadership.

Success in this role will include managing the overall Operations roadmap, including sequencing of priorities, and the overall intake, triage, prioritization and planning process. This position will be responsible for the creation and maintenance of reporting on resources within the IW/IS Operations Business Delivery teams, reporting on dependencies or resource constraints as they arise and leading a small team planning and intake staff.

**What you will do**

**Leadership**:

- Provide leadership to a team of approximately two - three staff.
- Provide leadership, coaching, mentoring and development to staff.
- Manage resources of all work assigned (projects, initiatives, day to day tasks) considering department priorities.
- Assess performance management.

**Annual Planning and Strategic Planning**:

- Develop Annual Ops Portfolio budget.
- Collect and provide program roadmaps, estimates and resource needs for annual planning.
- Document resource planning (staffing) - central coordination, planning, and tracking.
- Collaborate with both IW/IS Strategic Finance, IW/IS Planning leads and IW/IS Operations Management To prioritize, highlight dependencies and raise resourcing challenges.
- Own the Operations roadmap, including sequencing of annual priorities, and the overall planning process.
- Represent Operations as the Planning lead for technology resourcing
- Drive, prepare, lead and manage regular pipeline and planning meetings/communications with key stakeholders.
- Negotiate using people skills, strong communication and listening skills, ability to inspire, coach, motivate the division, provide vision, etc.
- Influence and challenge key stakeholder priorities by understanding each corporate strategic vision.
- Build collaborative partnerships using credibility and trusted advices across Operations and Customer Service, IW/IS, and the broader business.
- Support the Operations teams (Wealth, New Business, Client Service/Claims, and the Call Centre) with an understanding of IW/IS initiatives.
- Provide ongoing status reporting to IW/IS Ops leaders related to IW/IS initiatives.
- Conduct other operational functions such as business meetings, staff meetings (townhalls), etc.

**Intake and Prioritization**:

- Review and evaluate incoming requests for completion, feasibility, strategic alignment, and potential impact.
- Track, analyze and report on all resources within IW/IS Operations for all projects and initiatives.
- Develop and maintain centralized resource management reporting.
- Collaborate with IW/IS Operations leaders to prioritize, highlight dependencies, and resolve resource challenges

**Program Management**:

- Lead the implementation of solutions that result in significant change to operations structure, business process, automation levels, staffing levels and talent.

**What you will bring**
- 3+ years experience in a people leadership role_, _ideally leading project management resources
- Post-secondary degree or certification
- Project management experience and/or education an asset
- Solid planning and organization skills
- Effective communication skills across all levels of the organization
- Demonstrated relationship building skills at all levels
- Understanding of technology and business projects, the impact to IW/IS Operations and the impact to customers and advisors
- Results oriented
- Strong influencer
- Driven to improve - the organization, processes, service performance, efficiency, etc.
- Deep understanding and experience within Operations
- Strong product, process and systems knowledge within IW/IS preferred

**_ Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Toronto, London, Winnipeg._**

**Be your best at Canada Life

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

***

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.
- Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one o

  • Manager, Plans Examination

    1 month ago

    London, Canada City of London Full time

    Job Close Date: Apr 11, 2024**File Number**:1020 **Service Area**: Planning and Economic Development **Division**: Building **Employee Group**: Management **Job Type**: Permanent, Full-Time **Number of Openings**: 1 **Summary of Duties**: Reporting to the Senior Manager, the Manager, Plans Examination is responsible for the management and operation of the...

  • Manager, Environmental Planning

    1 month ago

    London, Canada City of London Full time

    Job Close Date: Apr 03, 2024**File Number**:1038 **Service Area**: Planning and Economic Development **Division**: Planning and Development **Employee Group**: Management **Job Type**: Full Time, Permanent **Number of Openings**: 1 **Summary of Duties**: **Work Performed**: - Provide leadership in the coordination and delivery of environmental planning...

  • Manager, Event Planning

    1 week ago

    London, Canada London Convention Centre Full time

    **MANAGER, EVENT PLANNING** Full-time Salaried Position - ________________________________ Opened in 1993, RBC Place London (formerly London Convention Centre) has a reputation of providing world class service to all who step foot inside the facility. Our goal is to delight guests with every act, and our ongoing success of creating raving fans attests to...

  • Operations Manager

    3 days ago

    London, Canada NAPA Auto Parts Full time

    **Company Description** Be part of a community of authentic, proud and trusted people** At UAP, we believe we don’t just deliver car and heavy vehicle parts all around the country; **we also** help keep Canadians moving **forward**. This makes for a special kind of workplace. We have the experience and strength of our 100-year legacy and the desire to...

  • Operations Manager

    4 weeks ago

    London, Canada Fanshawe College Full time

    First Section **Posting Number** - 41198**Requisition Title** - Operations Manager**Internal Posting Closing Date** **External Closing Date** - 11/17/2023**Open Until Filled** - No**Campus Location** - London**Department** - Faculty of Science, Trades and Technology (FTY)**Employment Group** - Admin**Pay Details** - Salary Range $83,443 to $104,303**Hours...

  • Operations Manager

    1 month ago

    London, Canada Aspire Canada Full time

    At ASPIRE we are pioneers in the field of precision insect farming, optimizing the growth and harvesting of an underutilized natural resource in order to meet global demand for sustainable ingredients and materials. Our vision is A WORLD TRANSFORMED BY INSECT TECHNOLOGY. OPERATIONS MANAGER Reporting ultimately to the Vice President of Manufacturing and...

  • Head of Planning

    1 month ago

    London, Canada Canopy Growth Full time

    The Opportunity Reporting directly to the President, Canada, the Head of Planning will play a pivotal role in orchestrating and managing Sales Planning, Demand Planning, Supply Planning, and the S&OP process. This role demands strategic thinking, collaborative leadership, and a comprehensive understanding of planning operations within the cannabis...

  • Operational Manager

    4 weeks ago

    London, Canada Visvacare Full time

    **Position**: Operational Manager **Location**: 722 Hamilton Road, London, Canada **Overview**: As an Operational Manager at 722 Hamilton Road Residence Home, you will play a pivotal role in ensuring the smooth functioning of daily operations. You will be responsible for overseeing various aspects of the residence home, including staffing, resident care,...

  • Operations Manager

    4 weeks ago

    London, Canada Little Kickers London Full time

    **Duties**: - working on manual and computerized business systems - answering and fulfilling telephone enquires from customers and staff - interviewing, recruitment, training, monitoring and exit processing of employees - issuing and checking session attendance registers against computer records - financial administration and record keeping - dealing with...

  • Retail Operations Manager

    4 days ago

    London, Canada NAPA Auto Parts Full time

    Job DescriptionReporting to the General Manager you will be  responsible for the organizational effectiveness of the district's stores in terms of meeting NAPA's customer service standards, achieving financial goals and supporting the district's sales development efforts. You will support and work collaboratively with store managers to ensure that...

  • Retail Operations Manager

    4 days ago

    London, Ontario, Canada UAP Inc. Full time

    Reporting to the General Manager you will be responsible for the organizational effectiveness of the district's stores in terms of meeting NAPA's customer service standards, achieving financial goals and supporting the district's sales development efforts. You will support and work collaboratively with store managers to ensure that operational improvement...

  • Manager, Research Operations

    1 month ago

    London, Canada Fanshawe College Full time

    First Section **Posting Number** - 41227**Requisition Title** - Manager, Research Operations**Internal Posting Closing Date** **External Closing Date** - 01/02/2024**Open Until Filled** - No**Campus Location** - London**Department** - Centre for Research & Innovation (ARP)**Employment Group** - Admin**Pay Details** - Salary Range: $83,443 to...

  • Finance Operations Manager

    1 month ago

    London, Canada Childreach Centre Full time

    265 Maitland Street, London, ON N6B 2Y3 **JOB TITLE**: Finance and Operations Manager As the Finance and Operations Manager reporting to the Executive Director, you will be responsible for the overall financial operations of Childreach and their community partners. This includes information processing, budgeting, records integrity and operational processes...

  • Manager, Talent

    4 weeks ago

    London, Canada RIMOWA GmbH Full time

    Company: Sephora Canada - Country / Region : Canada - City : London - Business group: Selective Distribution - Contract type: Permanent Job - Function: Retail - Reference No.: 230558 - Date of publication: 2023.06.19 POSITION Manager, Talent & Operations PROFILE Job ID: 230558 Store Name/Number: ON-Masonville (0852) Address: 1680 Richmond St N, London,...

  • Manager, Talent

    4 weeks ago

    London, Canada Sephora Full time

    **Job ID**: 230558 **Store Name/Number**: ON-Masonville (0852) **Address**: 1680 Richmond St N, London, ON N6G 3Y9, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As Manager, Talent & Operations, you will be responsible for managing the People and Operations aspects of a specific Sephora store...

  • Division Manager, Water Operations

    1 month ago

    London, Canada City of London Full time

    Job Close Date: Mar 13, 2024**File Number**:965 **Service Area**: Environment and Infrastructure **Division**: Water, Wastewater and Stormwater **Employee Group**: Mgmt Non Union **Job Type**: Full-Time Permanent **Number of Openings**: 1 **Summary of Duties**: Reporting to the Director, Water, Wastewater and Stormwater, the Division Manager, Water...

  • Manager IT Operations

    1 month ago

    London, Canada VON Canada Full time

    **Requisition Details**: Employment Status: Regular, Full Time (1.0 FTE) Program Name: IT/IS Number of Hours Bi-Weekly: 75 Work Schedule: Days On Call: Yes Travel: Yes - This position can be based out of any of our offices in Ontario and Nova Scotia. The position is currently remote but does require on-site attendance periodically when required._ **Job...

  • Operations Manager

    1 month ago

    London, Canada Terminix Full time

    Are you passionate about Management? Looking to build your career in an exciting industry and a growing world class organization? Come see why so many of our team members recommend us to their friends! Operations Managers are responsible for training, leading and developing a team of service technicians. They help achieve sales and revenue goals, client...

  • Manager, Operations Ii

    2 weeks ago

    London, Canada The Cadillac Fairview Corporation Ltd Full time

    **Role impact**: To provide management for the effective operation of a major Shopping Centre by directing and coordinating the efforts of the operations team and overseeing the services provided by external resources such as architects, consultants, contractors and suppliers so that the Centre is managed within budget and meets CF standards. **What you...

  • Operations Manager

    3 days ago

    London, Canada A1 Waterproofing INC Full time

    **Are you seeking to be the best in your field???** Are you looking for a company that will help you utilize your best talents and reward you for your effort? Then this may be your opportunity! A1 Waterproofing wants to offer the best to our customers so that is why we are only seeking the best to become part of our growing team. **Main Responsibilities...