Casual Guest Service Representative

4 weeks ago

Halifax, Canada Casino Nova Scotia Full time

We are looking for a **Guest Service Representative**

Do you like to have **fun **at work? As Atlantic Canada’s top entertainment destination, we are all about **fun** Walk through our doors and **feel the energy** Located in the vibrant Halifax Downtown core, our central location makes us easy to access by foot, car, or transit.

When you join Casino Nova Scotia, you are joining a team that is **proud of our people**, **our business and our community.**

As leaders in the hospitality and entertainment industry, **we credit our success to our people**.

So, come on down, show us your **energy** and let the **fun** begin

**Position Summary**

Under the direction of the Slot Floor Supervisor(s) and Slot Shift Manager(s) the Guest Services Representative is responsible for providing exceptional guest services at the Guest Services Desk and the gaming floor to enhance guest experiences, and is often the first point of contact for casino guests.

Must be collaborative, must excel at multi-tasking and must display exceptional communication and interpersonal skills. Contributes to a safe and welcoming work environment for all employees. Motivates, leads by example and provides a learning environment. Ensures adherence to all policies and procedures. **Above all else, must embrace and be aligned with Casino Nova Scotia’s culture and philosophy of providing outstanding entertainment experiences.**

**Job Duties**
- Greet and welcome each guest to the gaming floor as they arrive using a friendly gesture
- Knowledgeable of all aspects of the Players Club Program and encourage new Players Club sign-ups
- Exceed the expectations of all guests (both internal and external) by responding attentively, efficiently and politely to all guests requests, concerns or needs
- Knowledge of all casino services, as well as the Halifax area, with the ability to promote and direct guests to these areas
- Ability to work within and promote an innovative and multi-tasked environment
- Makes regular gaming floor announcements with flare
- Go the extra mile for our guests with friendly service and thoughtful gestures that create lasting connections
- Actively seek out opportunities to enhance guest experiences on the gaming floor via explaining e-promo, Players Club program, parking, signing up new guests for the Players Club program and explain the benefits that come along with signing up and promoting in-house promotions
- Answer incoming calls from the casino and marketing phone lines using appropriate etiquette
- Work closely with Executive Host(s) to ensure events are executed including RSVP’s
- Ability to handle difficult guests and turn a negative guest issue or concern into a positive one
- Ensure compliance with licensing laws, health and safety and other statutory regulations
- Perform other duties as assigned or directed

**Minimum Qualifications**
- **Embraces the Casino Nova Scotia culture and philosophy and has a playful, infectious and "all about the guest" attitude**:

- Minimum Grade 12 or equivalent is required
- Customer service experience is required
- NSAGD License, or the ability to get one is required
- Demonstrated ability to build and maintain respectful departmental relationships is required
- Demonstrated ability to be comfortable speaking in front of groups is required
- Concierge or front desk experience is preferred
- We thank all applicants for their interest and will contact those qualified to continue in the recruitment process._

**Job Type**: Casual

**Benefits**:

- Employee assistance program
- On-site parking

Schedule:

- Holidays
- Monday to Friday
- Night shift
- Weekends as needed

Work Location: In person

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