Intermediate Representative, Accident Benefits

5 months ago


Edmonton, Canada Definity Financial Corporation Full time

Job ID : 7052
Category : Claims
Brand : Definity
Regular/Temporary : Regular
Fulltime/Parttime : Full Time
Location : Edmonton, Canada

Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back to 1871, we’ve grown to become a digital leader in the insurance industry. We’re proud to help our clients and communities adapt and thrive in a world of constant change.

Our promise to you: It’s better here. Why? Because we CARE, and we provide an employee experience that’s collaborative, ambitious, rewarding, and empowering.

Our ambition is to be one of Canada’s leading and most innovative P&C insurers. Come be a part of our journey, and love what you do.

Definity offers a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Leaders partner with their teams to find the right balance of on-site and remote work that best meets the needs of their teams, colleagues, brokers and customers, while ensuring collaboration, teamwork and accountability for goals.

Reporting to the Team Leader, Accident Benefit Claims, you are accountable for investigating, evaluating and settling Accident Benefit claims

**What can you expect in this role?**
- Report to the Team Leader, Accident Benefit Claims, while investigating, evaluating and settling accident benefit claims in accordance with the Insurance Act
- Securing details of claims by corresponding with claimants and/or representatives
- Processing income replacement, non-earner, and attendant care claims
- Reserving files appropriately after assessing claim
- Maintaining detailed file records on an electronic claims system
- Processing payments after confirming benefits, eligibility and reserves
- Coordinating the most effective course of action for claims
- Confirming collateral benefits
- Responding to claimant correspondence and accident benefit forms in accordance with the applicable legislation
- Reviewing and approving, when appropriate, treatment plans for claimant rehabilitation
- Arranging insurer examinations to determine benefits eligibility
- Preparing referral packages and obtaining the necessary medical information for insurer examinations
- Responding to assessment recommendations
- Other duties as assigned

**What do you bring to the role?**
- University degree, college diploma in related field or the CIP designation
- Minimum 2-3 years of claims handling experience
- Proficient in MS Word and Excel
- Professional, friendly and courteous in all interactions, whether with customers or co-workers
- Able to perform well in a busy operation and remain calm under pressure
- Team player adaptable to a changing environment
- Strong written and verbal communication skills

Salary range is $47,400 - $87,100

**Go ahead and expect a lot — you deserve it, and we’ve got it**:

- Hybrid work schedule for most roles
- Company share ownership program
- Pension and savings programs, with company-matched RRSP contributions
- Paid volunteer days and company matching on charitable donations
- Educational resources, tuition assistance, and paid time off to study for exams
- Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
- Wellness and recognition programs
- Discounts on products and services

**Background checks**
This role requires successful clearance of a background check (including criminal checks and leadership references).

LI-Hybrid



  • Edmonton, Alberta, Canada Co-operators Full time

    Job Title: Accident Benefits Claims Representative IIAt Co-operators, we're committed to creating peace of mind for our clients and communities. As an Accident Benefits Claims Representative II, you'll play a critical role in delivering exceptional client service and resolving complex claims.Key Responsibilities:Investigate, interpret coverage, negotiate,...


  • Edmonton, Canada Intact Full time

    Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts. Feel empowered to learn and grow while being valued for who you are - here, diversity is a strength. You...


  • Edmonton, Canada Intact Full time

    Nos employés sont au cœur de ce que nous faisons de mieux : aider les gens, les entreprises et la société à aller de l’avant dans les bons moments et à être résilients dans les moments difficiles. En vous joignant à notre équipe, vous contribuerez à ces efforts aux côtés de gens expérimentés et passionnés. Intégrez un milieu où vous...


  • Edmonton, Alberta, Canada Co-operators Full time

    Accident Benefits Claims Representative IIAt Co-operators, we're committed to creating peace of mind for our clients and communities. Our Claims team is dedicated to delivering exceptional service and innovative solutions.Key Responsibilities:Investigate and resolve complex automobile Accident Benefit claims autonomously.Collaborate with clients, healthcare...


  • Edmonton, Alberta, Canada Co-operators Full time

    Accident Benefits Claims Representative IIAt Co-operators, we're committed to creating peace of mind for our clients and communities. Our Claims team is dedicated to delivering exceptional service and innovative solutions.Key Responsibilities:Investigate and resolve complex automobile Accident Benefit claims autonomously.Collaborate with clients, healthcare...


  • Edmonton, Canada Co-operators Full time

    Company: CGIC Department: Claims Employment Type: Regular Full-Time Work Model: Hybrid Language: English is required. The Opportunity: We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our...


  • Edmonton, Alberta, Canada Peace Hills Insurance Full time

    We are seeking a highly skilled Claims Advisor to join our team at Peace Hills Insurance. As a Claims Advisor, you will play a critical role in handling both Automobile and Accident Benefits claims, ensuring that our clients receive the best possible service.Key Responsibilities:Verify and explain coverage to clients, ensuring they understand their policy...


  • Edmonton, Alberta, Canada Peace Hills Insurance Full time

    We are seeking a highly skilled Claims Advisor to join our team at Peace Hills Insurance. As a Claims Advisor, you will play a critical role in handling both Automobile and Accident Benefits claims, ensuring that our clients receive the best possible service.Key Responsibilities:Verify and explain coverage to clients, ensuring they understand their policy...


  • Edmonton, Alberta, Canada Definity Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Accident Benefits Claims Investigator to join our team at Definity. As a key member of our claims team, you will be responsible for investigating, evaluating, and settling Accident Benefit claims in accordance with the Insurance Act.Key ResponsibilitiesInvestigate and evaluate Accident Benefit...


  • Edmonton, Canada Co-operators Full time

    Company: CGIC Department: Claims Employment Type: Regular Full-Time  Work Model: Hybrid Language: English is required, French is an asset. The Opportunity:  We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy....

  • Claims Advisor

    4 months ago


    Edmonton, Canada Peace Hills Insurance Full time

    We currently have an opening for a Claims Advisors - Accident Benefits in our office. Reporting to the Claims Manager, this role involves the handling of both the Automobile and Accident Benefits portion of the claim, in most cases. Primary Duties and Responsibilities Confirming and explaining coverage is in place and how it applies to reported claims ...

  • Int Adjuster

    1 week ago


    Edmonton, Canada Saskatchewan Government Insurance Full time

    Do you value integrity and innovation? How about passion and caring? Great! Us too, and that's why you'll fit right in. Our intentional culture promotes trust and participation, encouraging you to bring your heart and mind to work every day. - Intermediate Adjuster (Accident Benefits) - Out of Scope, 12 - 18 month opportunity - Work Location: Edmonton /...


  • Edmonton, Canada Peace Hills Insurance Full time

    We currently have an opening for two Claims Advisors - Accident Benefits in our Edmonton office. These roles involve the handling of both the and of the claim, in most cases. **Primary Duties and Responsibilities** - Confirming and explaining coverage is in place and how it applies to reported claims - Investigating, evaluating, negotiating, and settling...


  • Edmonton, Alberta, Canada Ontario Teachers Insurance Plan (OTIP) Full time

    Job DescriptionWe are seeking a highly skilled Benefits Services Representative to join our team at Ontario Teachers Insurance Plan (OTIP). As a key member of our team, you will be responsible for providing exceptional customer service to our members, resolving claims and coverage issues, and ensuring timely and accurate information is provided in response...


  • Edmonton, Alberta, Canada Ontario Teachers Insurance Plan (OTIP) Full time

    Job DescriptionWe are seeking a highly skilled Benefits Services Representative to join our team at Ontario Teachers Insurance Plan (OTIP). As a key member of our team, you will be responsible for providing exceptional customer service to our members, resolving their inquiries and issues in a timely and professional manner.Key ResponsibilitiesProvide timely...


  • Edmonton, Canada Definity Financial Corporation Full time

    Job ID : 7196 Category : Claims Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : Edmonton, Canada Posting Range : $84,000 - $154,700 Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and...


  • Edmonton, Canada Definity Financial Corporation Full time

    Job ID : 6834 Category : Claims Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : Edmonton, Canada Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back...


  • Edmonton, Alberta, Canada InsureTalent Staffing Full time

    Job Summary:Globe Life American Income Division is seeking a highly motivated and customer-focused Benefit Representative to join their team. As a Benefit Representative, you will play a critical role in helping families establish the best company programs for their needs. This is a virtual position, allowing you to work from home and utilize tools like Zoom...


  • Edmonton, Alberta, Canada InsureTalent Staffing Full time

    Job Summary:Globe Life American Income Division is seeking a Benefit Representative to manage client relationships and provide exceptional customer service. This is a virtual position that requires strong communication and interpersonal skills.Key Responsibilities:Build trust with clients through open and interactive communicationSchedule and attend virtual...


  • Edmonton, Alberta, Canada InsureTalent Staffing Full time

    About the RoleGlobe Life American Income Division is seeking a Benefit Representative to help manage growing client needs and provide exceptional service to new and existing clients. This is an opportunity to join a dynamic company with a unique culture and career mobility to mid and upper-level management.Responsibilities:Build trust with customer accounts...