Funeral Assistant

**Why Work for Malcolm, Deavitt & Binhammer Funeral Home?**

**_ Service_**
- At every level, our dedicated team members display a strong work ethic and commitment to our core values, respect for the family, the profession, and the individual.
- Work with leading experts in the funeral and cemetery profession.

**_Benefits_**
- Variety of Vacation, Personal Days and Sick Days based on your role emphasizing the importance of physical and emotional replenishment for our team.
- Employee Discounts on services, merchandise, and property to help our team members in their time of need.

**_Culture_**
- We value honesty, courage, integrity, ethical behavior and the development of personal growth.
- We are rooted in the communities to provide a personal touch to every family we serve.
- We believe in the value of funeral and cemetery service, drawing on decades of experience to create the best experience for our families.

**Summary/Objective**

This position interacts directly with client families during their time of need and is responsible for creating and maintaining a premier level of client family satisfaction.

**Essential Functions**
- Ensures that the client families and/or other persons entering the office receives the information or assistance that they require.
- Assists the Team in the movement of the casketed deceased and other related items in and out of the visitation area, funeral home chapel, church or other place of service.
- Ensures that public spaces such as lobby, chapels, restrooms and reception/rest areas are clean and prepared prior to, and at the conclusion of, scheduled services.
- Responsible for assisting client families in and out of limousine with special emphasis and attention provided to the handicapped and elderly.
- Assists in funeral services and visitation including greeting visitors, coordinating pallbearers and parking.
- Other duties as assigned.
- Responsible for the transporting of the deceased from hospital, nursing home, residence, prep rooms or embalming facilities to the mortuary or funeral home.
- This position is responsible for the care, removal and transport of human remains in accordance with all provincial and company policies and procedures.

**Competencies**
- Communication Proficiency.
- Teamwork Orientation.
- Detail Orientation.
- Thoroughness
- Customer Service Orientation.
- Time Management.

**Required Education, Experience, Certifications and Licensure**
- Possess a valid driver’s license in good standing
- Must be able to lift a minimum of 30lbs and occasionally lift in excess of 80lbs
- Ability to multitask, prioritize and differentiate level of importance
- Must be able to work both indoors and outdoors in all weather conditions
- Must be able to handle emotional situations with professionalism and compassion
- Excellent attention to detail and high degree of accuracy
- Proficient using MS Office (Word, Excel, Outlook) and funeral software
- Standing for long periods of time is required

**Additional Eligibility Qualifications**
- Attend and perform work in a professional and courteous manner in accordance with the employer’s requirements.
- Demonstrated willingness to participate in growing market share through community involvement.
- Able to read, write and speak English fluently. Bilingual is a plus.
- Ability to communicate effectively with internal, as well as external customers, community leaders, and grieving client families.
- Ability to empathize with client families and their guests and demonstrate tact and patience in emotionally charged situations.
- Tactful and professional when dealing with complaints or dissatisfaction with services or merchandise.
- Maintains a positive attitude and working environment through organization and communication.
- Ability to simultaneously handle multiple projects, prioritizes tasks, and exercise good judgment.
- Availability for evening, weekend and on call shifts.

**Supervisory Responsibility**

This position has no direct supervisory responsibilities.

**Physical Demands and Work Environment**

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- The duties associated with this position are generally performed in an indoor office setting.
- Outdoor duties may require exposure to natural elements such as inclement weather, extreme temperatures, uneven ground, dust, gas, and/or fumes.
- Equipment used to perform the essential function of this position includes, but is not limited to; computer, fax, copier, multi-line phone system, AV system, body lift, casket handling/transport devices, personal or company owned vehicle.
- Employees in this role are regularly required to climb, sit, stand, bend, kneel, and frequently lift to 25 pounds.
- This position may also require reaching, pushing, and pulling.
- This position may also be exposed to chemicals and/ or blood borne pathogens. Exposure risk is