Application Deployment

**About Durham College**:
Durham College (DC) is a leading post-secondary institution that supports students to develop career-ready skills for the ever-changing job market. With a focus on experiential learning, led by expert faculty, through field placements, applied research, co-ops and other hands-on opportunities, DC grads are known for having the skills and knowledge they need to adapt to the ever-changing workforce.

A leader in innovative teaching and learning, Durham College offers a wide range of market-driven programs across multiple disciplines, including culinary management, farming and horticulture, business, IT, construction and trades, science and technology, health care, engineering, social and community services, media, art and design.

Our modern campuses in Oshawa and Whitby offer 145 programs - including six honours bachelor’s degrees and nine apprenticeship programs - to more than 13,700 full-time post-secondary and 2,300 apprenticeship students. In addition, more than 14,600 students participate in professional and part-time learning. More than 110,500 alumni represent the college, both locally and around the world.

A forward-looking organization committed to collaboration, innovation and sustainability, Durham College is ranked annually as one of the GTA’s Top 100 employers and one of Canada’s Greenest Employers and has been recognized as a Top 50 Research College in Canada, 10 times.

DC has an estimated annual economic impact of more than $913 million on Durham Region and is proud to be an active and engaged member of the communities we serve by contributing resources and expertise to enhance social and economic well-being through partnerships, investments and collaboration.

**The incumbent is responsible for**:
Researching and recommending the next “right fit” technology for faculty, administrative and support staff; computer labs, library and common study spaces with college installed computer equipment is also key to this role.

The incumbent also performs benchmarking of performance health of college-installed computer equipment; and administrates server components (e.g. Landesk/Ivanti/SCCM/Ghost/AppsAnywhere) to provide data on tracking of user-related software and hardware and ensure compliance with record keeping data on assets.

**DUTIES AND RESPONSIBILITIES**:
Plan, configure, build, create, test and maintain administrative and academic images for manual and automated deployment of software and packages to desktop classrooms, computer labs, support staff and faculty, library and common study spaces with college installed computer equipment as required.
- Attend meetings as required to disseminate and collect information on IT requirements and to establish communication channel with vendor(s) and knowledge for user base.
- Provide continuous maintenance and benchmarking of performance health of College installed computer equipment; Analyze trends, identify emerging issues and suggest ways to improve the quality of service.
- Document technical procedures, notes, user guides for internal or customer use if required. Responsible for entering all call ticket entries with clear and concise data that accurately reflects the actions taken and the resolution applied. Follow up with clients on all open issues to ensure service level objectives are met.
- Provide cross-training for other technical staff when required
- Adheres to and effectively communicates established process & procedures to internal clients when necessary
- May be required to perform additional technically related duties and participate in departmental projects as required from time to time.
- Required to work off hours when necessary to address issues, problems, or projects.

**QUALIFICATIONS**:
1. A minimum of a 3-year diploma/degree in Computer Science, Information Technology, or related field.

2. A minimum of 5 years of work experience in IT including 3 years of PC Networking and Application Delivery with automated deployment solutions such as Ghost, Microsoft WSUS/SCCM, Windows/MAC hardware & software experience

3. Additional certifications including: A+, AppsAnywhere, SCCM, Microsoft 365 Certified: Enterprise Administrator Expert, Broadcom Ghost are an asst

**Required Skills**:
Payband: J; Starting Rate: $41.12; Four Year Rate: $47.67

Required Experience