Technical Service Expert

2 weeks ago

Quebec City, Canada UgoWork Full time

** Description de poste en français ci-dessous **

**Technical Service Expert**

**A bit about us...**

Established in Quebec City since 2015, UgoWork is a global leader in lithium batteries and energy management for the forklift industry (Material Handling Equipment or MHE). We produce the best batteries in the industry, which not only contribute to a greener planet but also deliver significant operational gains in this vital sector for industries worldwide. Over 10 million forklifts buzz around the globe daily in warehouses and factories, ensuring goods are handled on time and safely.

**A bit about the job...**

Do you love understanding how things work and teaching others? Are you passionate about customer service and excited to travel? Every day, our customer service team goes above and beyond (and then some) to ensure that our clients experience the very best of UgoWork.

In this role, you’ll be a technical reference point both externally and internally. To help you drive change alongside us, you’ll have access to real-time data from our entire fleet through our cloud platform. With the aid of our algorithms, you’ll detect trends, diagnose issues, and rally all necessary internal and external resources to resolve them. But don’t worry—just because we have all this data accessible from our computers doesn’t mean you won’t be out in the field You'll enjoy the freedom to conduct investigations on-site and will also share your expertise with our partners who provide daily technical support to our fleet across North America.

**Responsibilities**:

- Address client needs, including diagnostics, training, troubleshooting, and other technical expertise.
- Develop the technical content needed for client experience tools (manuals, procedures, parts lists, training materials, and digital tools).
- Travel to train and support our service partners.
- Monitor and manage the UgoWork fleet using our cloud platform.
- Investigate recurring technical issues in collaboration with all departments (R&D, operations, quality, etc.).

**Required Qualifications**:
You’re the perfect fit if:

- You have the boldness to join a company that may be small today but is already shaking up its market.
- You’re tired of waiting for your company’s next innovation—when the last one happened back when Windows XP was cutting-edge.
- You want to join a team that constantly pushes boundaries and never settles for the status quo.
- You strive to fully understand concepts and get to the root cause of problems.
- You watch American movies in their original version, of course
- You hold a technical college diploma (DEC) in Engineering or have relevant experience in technical/industrial customer service.

What we have to offer:

- A stimulating position within a fantastic team, with an office just a stone's throw from downtown Quebec City.
- A start-up atmosphere with big ambitions, where everyone works together for the company's success.
- Perks to make life easier: plenty of parking and easy access to public transport.
- But the best perk at UgoWork? Joining a team of passionate, skilled people and working on tons of exciting projects

At UgoWork, we envision a more responsible world powered by intelligent and efficient resource management. We’re committed to reducing the carbon footprint of the supply chain and are passionate about energy and its cost implications for our clients. After all, sustainability should be simple
- _________________________

**Expert technique - Service après-vente**

**Un peu sur nous**

Établie à Québec depuis 2015, UgoWork est un leader mondial des batteries au lithium et de la gestion de l'énergie pour l'industrie des chariots élévateurs (Material handling Equipment ou MHE). Nous produisons les meilleures batteries de l'industrie qui, en plus de contribuer à une planète plus verte, génèrent des gains opérationnels substantiels dans ce secteur si névralgique pour toutes les industries. Plus de 10 millions de chariots élévateurs bourdonnent chaque jour sur la planète, dans les entrepôts et usines, assurant une manutention des marchandises à temps et en toute sécurité.

**Un peu sur la job**

Tu aimes comprendre comment les choses fonctionnent et les enseigner? Tu as à cœur le service aux clients et tu te fais une joie de voyager?Chaque jour, les membres de l’équipe de service client font tout ce qui est en leur pouvoir (et même plus ) pour que les clients vivent la meilleure expérience UgoWork possible.Dans ce département, tu seras une référence technique autant à l’externe qu’à l’interne. Afin d’avoir tout en main pour changer le monde avec nous, tu auras un accès via notre cloud à toutes les données recueillies en temps réel sur toute notre flotte. Aidé de nos algorithmes, tu pourras ainsi détecter des phénomènes et mobiliser toutes les ressources internes et externes pour les résoudre.Mais sois rassuré, ce n’est pas parce que nous avons accès à toutes les données en restant assis devant notre ordinateur

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