Business Analyst Bts

7 months ago

Quebec City, Canada Bell Technical Solutions Full time

Carry the legacy of Bell. Be a part of the company helping the world connect better. By choosing Bell Technical Solutions, you will be choosing a career and not just a job. By nurturing talent and providing infinite growth opportunities, Bell Technical Solutions continuously aims to bring about an instrumental change in careers, lives and dreams. Join us today to discover the personal touches behind the infinite web of communications services and let us make it right, make it personal and make it better.

**Job Overview**:
Reporting to the Manager, Workforce managemnet (WFM) - Business Analytics; The WFM Analyst will be responsible for providing support to the Bell Technical Solutions management team to work with a wide variety of stakeholders in order to deliver accurate and timely information, develop resources to evaluate process and behaviors of unionized and non-unionized employees.

**Key Responsibilities**:

- Maintain and understand multiple reports/views leveraged on a daily basis for Business Decisions by multiple levels of management.
- Prepare analysis for ad hoc requests from all levels of management throughout the organization.
- Identify process improvement initiatives. Provide supporting data for existing initiatives.
- Perform regular data integrity and best practice evaluations and action results appropriately.
- Work with peers to establish their needs, propose and assist in reaching solutions.
- Document WFM published reports. Provide to internal customers upon request in standard format.
- Liaise with IS to maintain and acquire new data, resolve complex queries and/or design and develop new tools to manage day to day business.
- Assist internal customers in acquiring and understanding WFM related information.
- Work with Quebec/Ontario counterparts to align process and publish information as needed.

**Critical Qualifications**:

- Degree, diploma or certification in a related field;
- Demonstrated ability to perform data mining, reporting and analysis.
- Strong organizational skills, with the ability to multi-task and meet conflicting deadlines in a teamwork environment. Excellent interpersonal skills with the ability to build relationships.
- Very strong proficiency in MS Excel & MS PowerPoint ( If, Sum if(s) / count if(s), Offset, Pivot tables, Graphs)
- Knowledge and proficiency in SQL Management Studio software, MS access & VBA
- Experience with data visualization tools such as Tableau, Power BI or related tools
- Demonstrated ability to research/evaluate process and make recommendations based on results.
- Keen ability to identify relationships and flow of information throughout the organization. Possesses an in depth understanding of business rules, data relationships and workflows for research, analysis and proposals purposes.
- Proven ability to deliver accurate information on demand in a fast paced, changing environment.
- Bilingualism required in French and English (spoken and written): as part of his/her duties, this person will be required to interact in English with stakeholders outside Quebec.

**Additional Information**:

- Position type: Professional, P2
- Job status: Permanent, Full-Time
- Possible work location: Mississauga, ON / Boucherville, QC / Laval, QC
- Flexible work profile: Remote

**What's in For You?**:

- Excellent benefits and competitive compensation
- Access to numerous discounts and the purchase of company shares
- Leaders who support your development through coaching and opportunity management
- Work in a dynamic, collaborative and creative team
- Development opportunities through training and educational assistance programs
- Opportunities to progressively assume greater responsibility

Adequate knowledge of French is required for positions in Quebec.

Created: Canada, QC, Boucherville

**Bell, one of **Canada's Top 100 Employers

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