Front Office Manager

4 days ago

Richmond, Canada Radisson Blu Vancouver Airport Full time

**Front Office Manager**

**KEY RESPONSIBILITIES**

Ø Own every aspect of and ensure the effective daily operation of the Front
Office Department
Ø Is a Key Operator for the Property Management System and other related systems
Ø Ensure delivery of all brand service standards and drive innovative creation of new standards based on current industry trends
Ø Ensure all guest service standards exceed expectations
Ø Know your regular guests ensuring they become loyal guests
Ø Review and reply to all guest comment cards
Ø Communicate guest satisfaction results with team members
Ø Monitor the daily performance of the Front Office Team, observing and listening to guest/team member interactions and assisting when necessary
Ø Development of all Front Office team members
ØEnsure the accurate handling of all accounting processes in the Front
Office
Ø Scheduling, payroll, forecasting and budgeting of the Front Office
Department
Ø Communicate effectively and positively with all other departments within the hotel
Ø In conjunction with the Associate Director, Sales & Marketing, manage inventory levels to drive revenues during peak periods
Ø Participates in the weekly Yield Meetings
Ø Work with integrity while bringing excitement to our environment
Ø Collaborate with your team to provide an experience that supports the hotel’s overall goals
Ø Expert in all emergency procedures and general crisis situation management, including fire and emergency procedures, procedures for handling of Fire Panel, ensuring the safety of all guests and team members

**ARE YOU QUALIFIED?**
Ø You are a dynamic and enthusiastic individual who is eager to lead our
Front Office Team
Ø You have 2-3 years proven hotel experience in a progressively senior role of responsibility, with strong knowledge and understanding of the Front Office
Ø You have strong computer skills (Microsoft Office & Opera)
Ø You are a self-starter with excellent Leadership abilities
Ø You are extremely organized with outstanding attention to detail
Ø You enjoy implementing and maintaining high guest standards
Ø You are analytical and tackle challenges head on
Ø You have strong written and verbal communication skills
Ø You believe in motivating team members to bring out their best
Ø You possess financial acumen with budgeting and forecasting
Ø You enjoy working in a respectful, positive, team-oriented environment
Ø You have the spirit of an entrepreneur and aren’t afraid to think on your feet
Ø You believe it’s important to make a meaningful impact in your community
Ø You are able to work a flexible schedule including evenings, weekends and holidays

**WHAT’S IN IT FOR YOU?**
- Competitive salary and full benefits package
- Free parking
- Company-matched RRSP contributions
- Paid vacation eligibility
- Team member discounts with Radisson Hotels Americas
- Room to grow; we believe in promoting from within wherever possible

**Salary**: $65,000.00-$70,000.00 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Weekend availability

Ability to commute/relocate:

- Richmond, BC V7B 1C7: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- 2-3 years Hospitality service (required)

Shift availability:

- Night Shift (preferred)
- Day Shift (preferred)
- Overnight Shift (preferred)

Work Location: In person

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