Application Support Analyst Jde E1

4 months ago


SaintLaurent, Canada Recochem inc. Full time

Recochem is leading the way in offering global thermal management, emission control, vehicle care and household solutions that provide protection & safety to consumers and to the environment.
Recochem excels at turning consumer insights into innovation while driving In-depth category expertise and building power brands that align to consumer preference. Our innovative solutions are backed by R&D expertise and next-level education. Our progressive supply chain is unmatched, with 16 factories across the globe.
Recochem’s solutions include coolant/antifreeze, EV thermal fluids, performance fluids, diesel exhaust fluid, windshield washer fluids, car care, rust preventatives, household solvents & winterizing solutions.
Position Overview

**Responsibilities**:
**1. Application Support and Troubleshooting**:
**2. Incident Management**:

- Manage and prioritize incident tickets, ensuring timely resolution and mínimal impact on business operations.
- Coordinate with other IT teams and departments to ensure effective incident management and communication.

**3. System Maintenance and Upgrades**:
**4. Performance Monitoring and Optimization**:
**5. Documentation and Reporting**:
**6. User Support and Training**:

- Provide expert guidance and support to end-users, including troubleshooting and resolving complex user issues.

**7. Project Management**:
**8. Continuous Improvement**:
**Qualifications**:

- Education: Bachelor’s degree in Computer Science, Information Technology, or a related field. JD Edwards EnterpriseOne certifications are a plus.
- Experience: Minimum of 10 years of JD Edwards (JDE) support, configure, implement with a strong knowledge of the JD Edwards EnterpriseOne Technical Foundation tools and CNC functionality.
- Soft Skills:

- Strong analytical and problem-solving skills with the ability to troubleshoot and resolve complex issues.
- Excellent communication and interpersonal skills to effectively interact with technical and non-technical stakeholders.
- A customer first attitude to maintain and improve satisfaction.
- Ability to work effectively in a goal-oriented team environment.
- Ability to quickly grasp, articulate and document complicated business and technical issues.

Our Values
We deliver value to our customer
We maintain integrity
We work as a team with mutual respect
We act with a sense of urgency
We focus on safety, our environment and quality



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