IT Business Analyst

1 week ago

SaintLaurent, Canada Aramark Full time

Reporting to the Director of IT will also take day-to-day direction from the on-site Aramark leadership team at Clients.

An ideal profile is someone with technical expertise in Point of Sales (POS) with industries such as but limited to as retail sales and distribution which includes clothing, sporting goods, apparel, food and hospitality, airline and passenger trains.
The Analyst will be working on a new and exciting project implementation of a new POS platform from coast to coast across Canada to support out client.

**Responsibilities**:

- Responsibilities:
- Fully responsible for proactive support and maintenance around all Point of Sale (POS), Payment Processing and Warehouse Inventory Management systems.
- Monitors support issues, ensures resolution plans and reports progress to management. Provides excellent customer service during all support requests.
- Proactively maintains and monitors system status & reacts to issues as they arise.
- Work with users to define and evaluate business needs, challenges and inefficiencies that may be resolved through automated solutions.
- Works closely with vendors and third-party service providers to ensure service levels are being met and risk to the business is mínimal.
- Communicates with site users regarding any system upgrades or maintenance.
- Participate in technical and functional training classes as necessary or required.
- Occasional Travel required between Montreal, Toronto, Halifax, Winnipeg and Vancouver for works

**Qualifications**:

- Experience working through Point of Sale & Warehouse Inventory Management Systems Implementation and Software Application Support.
- 3 plus years of progressively responsible related work experience in the field.
- Associates Degree in Information Technology Field or equivalent work experience is required. Bachelor’s Degree is desired.
- Bilingualism in French and English (verbal) is required.

Industry Knowledge
- Experience with implementing and supporting, cloud-based point of sale (POS) and warehouse inventory management systems (WIMS) software solutions, is required.
- Experience with Apple iOS, Android OS / Apps and payment processing devices such as Moneris or Freedom Pay.
- Experience providing technical support for Software Applications, solving client problems directly or through an escalation process, tracking problems within a Help Desk Application until the problem is resolved.

**About Aramark**:
**Our Mission**

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

**About Aramark

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