Application Support Analyst Dsi

2 months ago


SaintLaurent, Canada Recochem inc. Full time

Recochem is leading the way in offering global thermal management, emission control, vehicle care and household solutions that provide protection & safety to consumers and to the environment.
Recochem excels at turning consumer insights into innovation while driving In-depth category expertise and building power brands that align to consumer preference. Our innovative solutions are backed by R&D expertise and next-level education. Our progressive supply chain is unmatched, with 16 factories across the globe.
Recochem’s solutions include coolant/antifreeze, EV thermal fluids, performance fluids, diesel exhaust fluid, windshield washer fluids, car care, rust preventatives, household solvents & winterizing solutions.
**Job Summary**:
**Key Responsibilities**:

- Troubleshooting & Issue Resolution: Diagnose, troubleshoot, and resolve complex DSI-related technical issues, ensuring mínimal disruption to business operations.
- System Enhancements: Collaborate with business users and IT teams to identify and implement enhancements and optimizations within DSI solutions to meet evolving business requirements.
- Integration with JDE E1: Work on the integration of DSI with JD Edwards EnterpriseOne (E1) and other enterprise systems, resolving integration challenges and ensuring accurate data flow between platforms.
- Customization & Configuration: Customize and configure DSI solutions to meet specific business needs, working with stakeholders to ensure proper functionality and alignment with business processes.
- User Training & Support: Provide training and support to end-users on the effective use of DSI systems, including mobile devices and data collection processes.
- Proactive Monitoring: Monitor DSI systems for potential issues, optimizing system performance and addressing concerns before they impact business operations.
- Documentation: Maintain detailed documentation of DSI configurations, processes, and issue resolution steps for internal use and future reference.
- Root Cause Analysis: Conduct root cause analysis for recurring issues, developing long-term solutions to enhance system stability and performance.

**Required Skills & Qualifications**:

- Education: Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Experience: 5+ years of experience supporting DSI solutions, with a focus on mobile data collection and barcode scanning.
- Troubleshooting Skills: Proven ability to diagnose and resolve complex technical issues within DSI environments.
- Mobile Application Support: Experience in configuring and supporting DSI mobile solutions, including mobile devices and related infrastructure.
- Integration Experience: Familiarity with integrating DSI systems with ERP platforms, with preferred experience in JD Edwards EnterpriseOne (E1).
- Analytical Skills: Strong analytical and problem-solving skills, with the ability to provide detailed root cause analysis and resolutions for technical challenges.
- Communication Skills: Excellent communication skills, with the ability to interact effectively with both technical and non-technical users.
- Documentation: Experience in creating and maintaining documentation for system configurations, troubleshooting steps, and user guides.

**Preferred Qualifications**:

- Experience with JD Edwards EnterpriseOne (E1), particularly in relation to integrating DSI with JDE systems.
- Familiarity with SQL or Oracle databases in a DSI or ERP environment.
- Experience with EDI or other third-party integrations.
- DSI certifications related to mobile data collection or ERP system integration.

Our Values
We deliver value to our customer
We maintain integrity
We work as a team with mutual respect
We act with a sense of urgency
We focus on safety, our environment and quality



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