Ocean Import Agent/ Agent de Transit Maritime Import

2 weeks ago

SaintLaurent, Canada Expeditors Full time

**Company Description**
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

Organic Growth - Expeditors promotes from within. As a shining example, our CEO started as an entry level employee in our San Francisco office 31 years ago.
- 15,000 trained professionals
- 250+ locations worldwide
- Fortune 500
- Globally unified systems
- « Nous ne sommes pas des maîtres de l’expédition, mais bien de l’information » - Peter Rose, fondateur d’Expeditors

En tant que Prestataire de Service Logistique, Expeditors fait plus que de transporter du fret d’un point à un autre. Notre mission est d’offrir à nos clients des solutions sur mesure et l’information nécessaire au maintien de leur compétitivité dans la gestion de leur chaîne logistique.

Expeditors répond aux besoins de plus en plus complexes du commerce international grâce à des solutions sur mesure et à des systèmes d’information intégrés et unifiés. Nos services comprennent le groupage et l’expédition de marchandises par voie aérienne et maritime, le courtage en douane, le regroupement de fournisseurs, l’assurance des marchandises, le transport à délais fixes, la gestion de commandes, l’entreposage, la distribution et les solutions logistiques sur mesure.

Le siège social d’Expeditors se trouve à Seattle, dans l’État de Washington, et celui d’Expeditors Canada se trouve à Mississauga, en Ontario.

Ensure timely and accurate movement of freight and information, while providing exceptional customer service. WHAT YOU DO:
Tasks and Duties

This section lists job-specific tasks and duties that are completed on a regular basis by the employee as noted in the Ocean Import Operational Performance Standards. Click on the link to the performance standards to view more details for each task. This list may be edited to the specific job role.
- Log & Prepare File For Import
- Receive Documents
- Process shipments
- Monitor shipments
- Invoicing

Physical Demands

This section lists physical demands required of this job and may be edited to the specific job role.
- Use of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc.
- Write with pencil/pen/marker
- Functions performed primarily while seated at desk
- **Description du poste**
- Suivi de l’arrivée des marchandises auprès des compagnies maritimes
- Communiquer les informations auprès des clients internes et externes
- Organiser la livraison chez nos clients dans les délais demandés
- Communiquer la documentation complète auprès de notre département douane
- Contribuer au maintien des bonnes relations avec l’ensemble de nos prestataires
- Mise à jour du système informatique
- Facturation des dossiers clients
- Respect des règles de conformité, des réglementations en vigueur ainsi que des procédures et règles propres à Expeditors
- Respect des KPIs standards Expeditors
- Communication avec le réseau Expeditors

**Qualifications**

WHAT QUALIFICATIONS YOU BRING TO US:
This section lists desired qualifications for the job and may be edited to the specific job role. - College graduate or above. - Global logistics industry knowledge - Good computer skills (e.g., MS Excel, MS Word) - Fluent in English

WHAT WE EXPECT FROM YOU:
Expeditors Key Performance Expectations

This section lists the core business-critical performance expectations applicable to all Expeditors employees, regardless of position, and should not be edited. Note that these expectations are found in employee’s My Development Plan view (listed in the SKILLS tile) and in the employee’s performance evaluation in the Professional Development Center.
- Exceptional Customer Service:
Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers. (This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees).
- Job Execution:
Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations.
- Reliability:
Document Owner: Training & Personnel Development Version 1 September 2023

Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own tim

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