Customer Experience Business Partner

2 weeks ago


Sherbrooke, Canada Global Excel Management Full time

**Job Description**:
Are you a driven and dedicated person who strives for customer excellence? Do you advocate and champion on behalf of customers? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you

**What does your typical day look like?**
- Customer sentiment reporting; dive into data (surveys, call listening, etc.) to summarize customer sentiment on specific areas and topics;
- Draft customer journey maps for specific areas of the business;
- Partner with internal stakeholders on targeting customer experience feedback reports;
- Take action; collaborate with cross functional teams on initiative to improve results.

**What skills and training do you need**?**
- Bachelor’s degree in marketing, communications or other relevant field;
- Five years experience in working in a customer insights or Voice of the customer role analytical role;
- Microsoft Suite experience (Word, Excel, Outlook, PowerPoint, etc.);
- Fluent in French and English (written and verbal) for corporate client and external partner communications.

**When you apply**:
If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs.

We offer you:

- Global Excel offers more than a position;
- We offer a competitive compensation package that includes a base salary, performance bonus and an extensive benefits package;
- A professional future with opportunities for development, growth, and advancement;
- RRSP Match program;
- Financial assistance to employees who wish to continue their education;
- Work/life balance, health and wellness initiatives including an excellent EAP program;
- Employee engagement programs that focus on fitness, food, and fun.

**To get a taste of the Global Excel life and for more information on our company, visit our Facebook page and website**:



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