Medical Office Receptionist

2 weeks ago


Toronto, Canada Jane Finch Family Health Team Full time

This is a Monday - Friday position, running from 9-5

Location: Jane Finch Family Health Team -- 1 York Gate Blvd Toronto, ON

1. Welcome patients and visitors in person or on the telephone, answering or referring inquiries appropriately.

2. Optimize patient satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.

3. Keep patient appointments on schedule by notification of patient arrivals, reviewing service delivery compared to schedule, and reminding provider of service delays.

4. Comforting patients by anticipating patient’s anxieties, answering patient questions, and maintaining the reception area.

5. Ensure availability of treatment information by filing and retrieving patient records.

6. Maintaining patient records. Experience with an EMR is a requirement.

7. Maintaining revenue accounts for patients where applicable, collecting patient charges where applicable, and expediting third party matters pertinent to patients when required.

8. Maintain business office inventory and equipment levels, anticipating needed supplies, placing and expediting orders for supplies, verifying receipt of supplies, and scheduling equipment service and repairs.

9. Help patients in distress by responding to emergencies.

10. Protect patient rights by maintaining confidentiality of personal information.

11. Recall and schedule appointments for patients with abnormal tests.

12. Book, if required, and advise patients of specialists and other appointment dates (such as diagnostic) once booked.

13. General office related tasks like faxing, photocopying, shredding and so forth.

14. Manage general office tasks and other items as requested by the physicians, the Executive Director or members of the Board.

**Salary**: $15.00-$23.00 per hour

Schedule:

- Day shift
- Monday to Friday

COVID-19 considerations:
We currently adhere to provincial guidelines and and encourage our own additional guidelines.

Work Location: One location

Expected start date: 2024-01-15



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