Heavy Equipment Shop Lead Hand

4 months ago

Burlington, Canada Liebherr-Canada Ltd. Full time

The Lead Hand is responsible for delivering high levels of mechanical effectiveness & repairs to meet customer service standards. The Lead Hand will aid the overall operations of the shop and provide on-going support to Shop Technicians through hands-on training, maintenance, repairs and quality inspections.

**Responsibilities**:

- Ensure and lead a safety first working environment, confirm team members comply with safety regulations at all times and see to timely resolution of any safety concerns or escalations
- Foster team moral though regular, hands-on support and training for the shop team, including but not limited to; coaching, performance feedback, clear expectations for high standards of work practices & observations
- Regularly mentor, train and review technical work within the shop for best practices, optimal quality and safety
- Frequently commmunicate with Shop Supervisors/Managers as needed on shop performance and KPIs
- Deliver on customer satisfaction and support business growth by meeting on-time and on-spec deliveries, provide timely escalations if required
- Maximize productivity and efficiency in the shop by prioritizing job orders and service requirements, ensuring appropriate number and mix of staff are assigned to meet timelines
- Provide and encourage continuous improvement in shop operations through discussions among management, sales and shop team.
- Maintain good housekeeping throughout the shop and at workstations including implementation of 5S elements
- Organize and deliver tool box talks daily
- Other duties as assigned

**Competencies**:

- Minimum of 5+ years of relevant Heavy Equipment experience is required
- 421A / Red Seal Heavy Equipment License required
- Demonstrated leadership/mentor experience is strongly preferred
- Customer centric and performance driven
- Expert knowledge of electrical, hydraulic, pneumatic, mechanical components, diagnostics and troubleshooting techniques
- Experienced with component exchange, repair and warranty related activities
- Strong ability to read and understand schematics and technical drawings
- High attention to detail and an analytical mindset for managing quality standards and workshop performance
- Dedicated team player, able to work with ease and diplomacy with others
- Strong communication and motivational skills

**Our Offer**:

- Highly competitive wages (premiums & allowances for select roles*)
- Local & International training opportunities
- Challenging work opportunities
- Comprehensive benefits and employer paid premiums from day one
- Paid vacation & health and wellness days
- Generous employer RRSP matching
- And much more

Liebherr Canada Ltd. is committed to provide a diverse, inclusive, safe and dignified work environment for all employees, regardless of gender, race, ethnicity, sexual orientation, disability, religion, or any other aspect of their identity.

**Liebherr - One Passion. Many Opportunities.**

**The company**:
The Liebherr Group has represented leading-edge technical products and services for more than 70 years and has proudly serviced Canadian customers directly since 1973. Liebherr-Canada Ltd. has ten branch locations across Canada providing sales, service and product support for equipment in the construction, mining, material handling, crane, aerospace, transportation, and refrigeration industries.

**Location**:
Liebherr-Canada Ltd.

1015 Sutton Drive

L7L 5Z8 Burlington, ON

Canada (CA)

**Contact**:
Jessica Gauss

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