Community Outreach Worker

2 weeks ago

Sarnia, Canada County of Lambton Full time

**Division: Social Services**

**Job Status: Temporary Full Time**

**Number of Positions: 1**

**Hours of Work: 8:30am to 4:30pm, with the potential to work outside business hours**

**Wage Rate: $35.88 to $43.04/hour**

**Posting Date: Monday, June 17**

**Closing Date: Sunday, June 30**

**Company Biography**

The County of Lambton is an urban-rural area in southwestern Ontario that is home to over 126,000 residents. The Corporation's seven divisions operate programs and services for the residents of Lambton County such as land ambulance, provincial offences court, three Long-Term Care Homes, 25 library branches, two museums, an art gallery, archives, local roadways, public health services, housing services, social services, building services and planning and development services. Lambton County is a community dedicated to economic growth, environmental stewardship and an enhanced quality of life through the provision of responsive and efficient services and collaborative efforts with its municipal and community partners.

**Position Summary**

Provide street-level outreach to a variety of locations throughout the County of Lambton, visit encampments and connect with individuals experiencing homelessness to provide support and resources. Assists clientele in meeting their needs, linking them to resources and/or referring to other agencies where appropriate. Acts as an advocate on their behalf and aids in improving the quality of life.

**Job Duties and Responsibilities**

Knowledge:
Participate in a multidisciplinary specialized mobile outreach team.
- Conduct standardized assessment/intake interviews with clients in a variety of locations: public (e.g., on the sidewalk, in public squares, parks and ravines, etc.), homeless and low-income service settings (e.g., shelters, drop-in centers, etc.) and institutional settings (e.g., hospitals, court houses, etc.) and assess client's functional, income, employment, and housing status.
- Use a housing first approach consistent with the service model when implementing the program.
- Obtain appropriate information and documentation in order to assess situation and determine appropriate course of action to ensure client is adequately housed.
- Maintain working knowledge of various income security programs such as Canada Pension Plan (CPP), Employment Insurance (El), Ontario Disability Support Program (ODSP), Old Age Security (OAS) and Ontario Works (OW).
- Maintain working knowledge of the Homelessness Prevention Program.
- Maintain working knowledge of community resources, social service agencies, and government departments to provide clients with access to the appropriate programs. Examples would include Canadian Mental Health Association, Community Legal Assistance, and Inn of the Good Shepherd.
- Utilize appropriate skills related to counselling practices, community support and integration, mental illness and life skills for case planning to move client towards increased self-sufficiency.
- Maintain working knowledge of the _Freedom of Information and Protection of Privacy Act_ and _Municipal Freedom of Information and Protection of Privacy Act_.

Technology:

- Develop and maintain records, reports, and statistics necessary for program functioning, evaluation and funding.
- Collects documents and evaluates information to determine client's initial eligibility, including verifying client information through personal interviews and liaison with client supports, relevant service providers, community agencies, landlords, other Ministries, and institutions.
- Use the required County of Lambton programs such as Outlook, Word and Excel.
- Use the Homeless Individuals and Families Information System (HIFIS).

Communication:

- Responds to and investigates enquiries, complaints and emergency situations involving clients experiencing homelessness/living rough.
- Work closely with County of Lambton and partner service provider teams to enhance connections with local programs with the goal of identifying clients who need support.
- Use communication skills to support clients through sensitive issues, i.e., life skills, mental health, homelessness, addictions, legal matters.
- Establish collaborative relationship with clients that provide support through coaching, mentoring, negotiating, intensive case management and the utilization of non-violent crisis intervention and conflict resolution techniques ensuring adherence to the Code of Ethics.
- Support and accompany client to housing and other appointments and services when appropriate.
- Engages in active listening and problem solving around client's difficulties and/or recommends appropriate resources to address client needs.
- Participates in case conferences.
- Act as an agency liaison to advocate on behalf of clients and to determine appropriate course of action.
- Issue financial assistance/rent supplements and supports as necessary.
- Represents the department on various internal and external committees related to

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