Financial Advisor Associate, Support Team

4 months ago

Calgary, Canada ATB Financial Full time

At ATB, we exist to make it possible for our clients, team members and communities. Our purpose is more than aspirational. It's a real commitment we live every day through our values (what we call the ATB ID).

Life at ATB is about more than work. In fact, we’re consistently recognized as one of Canada's top employers thanks to our high-care, high-performance culture, upheld by the three commitments we make to our team members:
Impact in action: No matter where you are in the organization, you're empowered to make an impact in the lives of our clients and communities.

Thrive together: We want you—the unique, authentic you—to feel safe and celebrated at work. We're on a continuous journey to build the most flexible and inclusive programs.

Ready for tomorrow: We want to enable your success through interesting and challenging work, performance enablement, and learning and development.
- About the roleAs ATB Wealth’s next Financial Advisor Associate on our Support Team, you will provide friendly and professional support services to Financial Advisors in managing and administering portfolios of ATB Wealth clients. You will maintain a high level of quality service by ensuring the efficient preparation and fulfillment of client account maintenance and transactional requests. You are customer obsessed and bring your best self to work everyday. You are detail oriented, enjoy taking on new responsibilities, seek out new information and do not shy away from sharing your ideas.
- Accountabilities- Work with other customer obsessed Financial Advisor Associates on a support team, delivering administrative support services to multiple Financial Advisors spanning across all of Alberta
- Respond to advisor and client inquiries regarding investment products, processing procedures, fees and charges, and settlement expectations
- Maintain a strong understanding of investment related regulations, sales processes, policies & procedures, and compliance requirements
- Follow best practices in maintaining up to date client information and record keeping - ensure post-meeting notes and future action plans are updated and captured within our customer relationship management tool, Salesforce
- Ensure all trading activities are processed in accordance with client requests and resolve any issues brought forth
- Help create new and optimize existing business processes to improve our efficiency, reduce errors and transactional cost
- Work closely with other teams at ATB Wealth, including operations to continuously improve our service
- Skills, experience & requirements- Registered (or working towards being registered) as an Investment Representative with the Canadian Investment Regulatory Organization (CIRO). This includes the completion of the:

- Canadian Securities Course
- Conduct & Practices Handbook
- Investment Representative Training Program (30-day)
- Very knowledgeable with wealth management solutions, sales processes, policies, and procedures
- Passionate about listening and provides exceptional client experience and support
- An excellent communicator and able to convey complex ideas succinctly
- Impeccable with their attention to detail, and is extremely organized
- Tech savvy and has a good working knowledge of G-suite tools
- Proficient with overseeing all administrative aspects of client investment accounts
- A problem solver and naturally curious, if something seems off, you want to figure out what’s going on
- Post secondary education and previous industry related brokerage experience would be considered an asset

Don’t meet all the requirements on the list?

We’re dedicated to building a workforce reflective of those within our communities, and a culture where our team members are equipped with what they need to succeed—their way. Part of creating an inclusive workplace is recognizing our role in advancing Truth and Reconciliation. We are committed to meeting and exceeding the standards set out in the Progressive Aboriginal Relations program created by the Canadian Council for Aboriginal Business.

What happens next?

Stay in touch
We’re excited that you’re interested in a career with ATB. Follow us on LinkedIn, Facebook and Instagram to learn more about what our team is up to.

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