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In-room Dining Assistant Manager

4 weeks ago

Halifax, Canada Muir Hotel Full time

Located in the absolute centre of downtown in the vibrant Halifax Waterfront, in the heart of the new Queen’s Marque district, Muir offers elevated hospitality inspired by the spirit, culture and natural beauty of Nova Scotia. In each of our departments, our team shares a common goal - providing an exceptional customer experience in a clean, comfortable environment. If you are passionate about a career in hospitality and want to join a team that shares this common goal, the Muir is presently seeking a **In-Room Dinning Assistant Manager**.

**What you will be doing**:
Reporting to the In-Room Dining Manager, the In-Room Dining Assistant Manager is responsible for supporting the leadership and coaching of the In-Room Dining Team ensuring consistent, exceptional guest service levels at all times. The In-Room Dining Assistant Manager will:

- Supervise the consistency, quality, and efficiency of food and beverage service and amenities for the hotel’s guest rooms & suites
- Maintain par stocks of inventory for Room Service
- Support supervision and training of Room Service staff
- Foster and promote a cooperative working environment, maximizing productivity and employee morale
- Provide exemplary leadership in the area of customer service and customer interaction
- Inspect grooming and attire of staff and ensure that it is impeccable; rectify any deficiencies
- Train employees on the Hotel’s products & services so as to fully serve guests
- Adhere to and champion all health and safety protocols
- Applicants should contribute to our environment with a positive and friendly attitude, and be able to communicate with team members to ensure the highest level of personalized service

**Your experience and skills include**:

- Diploma or certificate in Hotel/Restaurant Management or the equivalent an asset
- 2+ years guest service-related experience in hotels preferred
- Experience working in a luxury environment considered an asset
- Working knowledge of office software, point-of-sale, and phone systems
- Excellent verbal and written communication skills - English a must; a second applicable language an asset
- Excellent people skills and the ability to interact with all guests and owners, internal and external, effectively with tact and diplomacy
- True desire to satisfy the needs of others in a fast-paced environment
- Strong follow through skills
- Positive and can-do attitude
- Problem solving skills
- Effective complaint handling
- Physically able to stand for an entire shift

**Your Team and working environment**:

- Fast-paced new build luxury hotel
- Located in the heart of the vibrant Halifax waterfront, minutes away from the Dartmouth ferry terminal
- A team of like-minded hospitality professionals that share a passion for service
- Back of house experience that puts employees first

**Our commitment to Diversity & Inclusion**:We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- On-site gym
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Halifax, NS B3J 1S5: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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