Technical Support Internship
1 month ago
TECHNICAL SUPPORT / HELPDESK INTERNSHIPCome join the largest supplier of automation and reliability solutions in Eastern Canada. Discover what we can offer you and be the voice that cultivates innovative ideas To Help Industry Thrive.
- **Sounds Exciting? Join us**
Serving as the initial line of IT support for all Laurentide, you will enable your colleagues to provide exceptional service to our customers. You will provide hardware and software system support to all users, identifying their needs and providing them with solutions needed to resolve the problem.
- **POSITION LEVEL***:
***Internship
- **WHAT YOU BRING TO THE TABLE**
- Using the Ticketing System, you will enter, time, details of work performed and resolution steps immediately after completing each intervention.
- Interact effectively with the client during service interventions and maintain the highest degree of customer satisfaction.
- Deploy, install and manage computers and laptops in accordance with corporate standards.
- Playing a strategic role in the on-boarding program, you will ensure that employees are up and running as soon as they join Laurentide.
- You will assist with monitoring and maintaining a complete inventory of all hardware and software in use by the company.
- You will create and maintain appropriate documentation for reoccurring issues.
**ESSENTIAL SKILLS AND**
***
**QUALIFICATIONS**
***
**TO BE SUCCESSFUL**
- Currently enrolled in DEP, DEC in Computer Science Technology or equivalent work-related experience.
- Related Certifications: A+ (CompTIA), MCSE, Cisco, would be considered an asset.
- Help desk experience is considered an asset.
- Bilingualism written and spoken (English and French).
- Experience with Microsoft Windows operating systems, Office 365, basic networking concepts, Teams, Zoom and OneDrive.
- Basic programming and scripting skills an asset.
- Strong technical troubleshooting and critical thinking skills.
- Ability to prioritize tasks and handle numerous assignments simultaneously.
- Passion for continuous learning in Information Technology field.
**WORK LOCATION***:
***Kirkland, QC
- **ABOUT US**
- Laurentide’s purpose is To Help Industry Thrive in Eastern Canada. More than words, our values compel us to think differently, to act with integrity and to shape our future, according to them. It is through Customer Centricity, Collaboration, People Matter, Hunger & Passion, Health, Safety & Environment and lastly Trust & Reliability that we:
- **Empower People. Advance Industry.
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