Service Manager

4 weeks ago


London, Canada Trudell Healthcare Solutions Full time

Do you excel in fostering a cohesive team that works collaboratively and unified with the greater organization?
- Are you customer driven with a focus of putting patient needs first?
- Do you consider yourself to be keen on details and place importance on accuracy, competency, and follow-up?

If you responded yes to the above questions, Trudell Healthcare Solutions “(THS)” currently has an exciting opportunity for you as a
**Service Manager**

**Our Company**:
**Trudell Healthcare Solutions** is a Canadian, family-owned clinical and service-oriented distributor providing unique, innovative products to select segments of the Canadian healthcare market. With a skilled, knowledgeable, and motivated team, the company is committed to exceeding our customer’s expectations in delivering cost effective solutions to improve patient outcomes.

***

**The Position**:Responsible for facilitating the execution of technical service functions including installations, maintenance, and Biomed factory level training. This role is responsible for meeting the requirements of service contracts and directs support services to meet customer expectations. This position will work collaboratively with other cross-functional departments to ensure efficient management of the Technical Services offerings. The position oversees scheduling, training and will provide direct management to the Technical Services Team.

**What We Offer**:
In addition to fair and equitable compensation and the excitement of working for a growing and reputable company, we offer:

- Challenging careers that provide the opportunity to learn constantly
- Clear, consistent and demonstrated values
- Encouraged Professional Development
- Employee Recognition for Milestone Anniversaries
- Regular Performance Appraisals
- Regular Salary Reviews
- Paid Sick Days
- 3 weeks paid vacation to start
- Comprehensive Group Family Benefits including:

- Health and Dental Benefits
- Pension Plan
- Life Insurance
- Employee Assistance Plan
- Disability Insurance
- Out of Country Insurance Coverage

**Key Responsibilities**:
***

**Technical Services**
- Ensure all service contract objectives are met.
- Ensure team is effectively trained to minimize negative situations and deal with customer inquiries in a cost-effective and positive manner. Effectively deliver resolutions for escalated customer issues.
- Ensure effective coordination of new equipment installations, equipment repairs and service activities.
- Manage technical services budget.
- Maintain adequate records of installations, repairs, and service activities to meet ISO and appropriate Company standards.
- Ensure all contractors comply with Company policies and procedures.

***

**People Management**
- Ensure the performance of all direct reports is evaluated to maximize their performance and development throughout the year and during the annual performance review.
- Develop staff by following management practices and setting appropriate objectives.
- Foster training and development for the department.

**Communication**
- Maintain regular and ongoing communication with Director of Sales and Service, Regional Managers and other internal customers.
- Champion Service / Support relationships with key vendor partners.
- Ensure communication is effective and informative regarding issues which may affect the quality of service or products.
- Ensure competitive information or data on products and services is provided to marketing.

***

**Skills & Qualifications**:
**Education and Experience**
- Post-secondary education in Business Administration, Engineering, Professional Services, or related field.
- Minimum five (5) years’ experience working in a technical or professional role.
- Minimum three (3) years of people management experience.
- Experience in a Health Care environment dealing with contracts, vendor agreements and medical equipment services is preferred.

**Specialized Skill or Knowledge**
- Experience using a CRM system is an asset.
- Knowledge and understanding of respiratory care and/or ventilation principles is an asset.
- Demonstrated proficiency in Microsoft suite of products.
- Ability to perform effectively during times of ambiguity, rapid change and growth.
- Bilingual both written and oral considered an asset.

**Essential Duties**
- Ability to safely and lawfully operate a motor vehicle.
- Ability to travel.
- Ability to lift or move up to 50lbs (23kg).

**Working Conditions**
- Office based.
- Frequent Interruptions.
- A full class driver’s licence, and at least three (3) years’ driving experience with an ongoing satisfactory driver’s abstract is required.
- A clear vulnerable sector/ criminal background check, appropriate for working in the hospital environment.
- Compensation based on a regular work week of thirty-seven and one half (37.5) working hours, with additional working hours as required to meet ongoing business demands and to full fill job responsibilities.

**_ **_**
- Since



  • London, Canada London Police Service Full time

    **Position**: Abilities Management Specialist **Status**: Temporary, Full Time (12-Month Contract) **Salary**: $94,045 (Starting) to $98,049 (6 Months) **Hybrid Remote Options ** - The LPS is currently operating under a Pilot Remote Work Procedure. This position may be eligible for a hybrid work arrangement following successful completion of...


  • London, Canada London Police Service Full time

    **Position**:(1) Facilities Project Manager, Facilities, Finance, and Fleet Division **Start Date**:As soon as possible **Status**:Permanent, Full Time **Salary**:$108,013 (Starting) to $135,016 (at 30 Months) **Position Summary**: As part of the Facilities Services team, the Facilities Project Manager develops and manages capital improvement projects,...

  • Assistant Manager

    3 weeks ago


    London, Canada Midas Auto Service on Wharncliffe Full time

    Midas on Wharncliffe is member of a group of family owned Midas Automotive Service stores in SW Ontario. We work hard to find and keep the best people who love working in a smaller setting, where you’re not just a number but a big part of the team. We are looking for an Assistant Manager to be a member of our team. he Assistant Manager is responsible for...

  • Supply Chain Manager

    2 months ago


    London, Canada Alex Food Service Corp Full time

    Alex Food Service is seeking a Supply Chain Manager professional who is in charge of every stage of an organization’s supply chain, from Purchasing to Logistics. They must ensure that the product comes at just the right time and coordinate storage for it, so nothing goes missing or gets damaged along this complex process. Their duties also include...


  • London, Canada Alex Food Service Corp Full time

    Tahini’s is one of Canada’s fastest-growing, Mediterranean cuisine chains with 24 locations in Ontario and Western Canada. The brand serves delicious, authentic, and healthy Middle Eastern foods with fast, friendly, and reliable customer service using only the freshest ingredients. The Opportunity: Hiring in GTHA Tahini’s is looking for a Manager,...


  • London, Canada Voices Full time

    **Manager, Managed Services**: Position Location: London ON Given that our sales department relies on the Managed Services team every day, your priority is delivering consistent, effective service to our clients. You’ll come in and quickly learn the business so that you can assess opportunities for improvement and evolvement of the team. You’ll be...


  • London, Canada Gordon Food Service Canada Ltd. Full time

    Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. Here's a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you... District Sales Manager-West Please note this posting will close on Monday December...

  • Service Manager

    3 weeks ago


    London, Canada The Mule London Full time

    _**What’s An “Other Bird”?**_ The Other Bird is a hospitality family that includes _The Mule & Rapscallion & Co._(Hamilton, ON), _Burro _(Burlington, ON), _Hunter & Co. _(London, ON), and _The Mule_ (Port Dover). We are a young, growing, and fun-loving company that believes in providing amazing culinary and service experiences. We are excited to be...

  • Service Manager

    1 week ago


    London, Canada Joe Johnson Equipment London Full time

    **WHO WE ARE**: As the leading distributor of public works equipment, Joe Johnson Equipment (JJE) provides mobile infrastructure-maintenance equipment to municipalities and contractors across Canada and the US. Through our branch network, we sell, rent, lease, service and support vacuum trucks, refuse & recycling collection vehicles, street sweepers, sewer...

  • Service Manager

    3 weeks ago


    London, Canada Trudell Healthcare Solutions Full time

    Do you excel in fostering a cohesive team that works collaboratively and unified with the greater organization? - Are you customer driven with a focus of putting patient needs first? - Do you consider yourself to be keen on details and place importance on accuracy, competency, and follow-up? If you responded yes to the above questions, Trudell Healthcare...

  • Service Manager

    1 week ago


    London, Canada Trudell Healthcare Solutions Full time

    Do you excel in fostering a cohesive team that works collaboratively and unified with the greater organization? - Are you customer driven with a focus of putting patient needs first? - Do you consider yourself to be keen on details and place importance on accuracy, competency, and follow-up? If you responded yes to the above questions, Trudell Healthcare...

  • Service Manager

    2 weeks ago


    London, Canada Allied Universal® Full time

    Service Manager **Overview**: We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our...

  • Service Manager

    2 months ago


    London, Canada Prime Air & Water Full time

    We are seeking a service manager that can lead technicians and source more contracting business, you will be responsible for receiving jobs, dispatching, ordering/buying equipment/material, inspecting and confirming completion of jobs. **Responsibilities**: - Must regularly work closely with installation technicians and maintain clear, concise...

  • Service Manager

    4 weeks ago


    London, Canada Delta Power Equipment Full time

    **SERVICE MANAGER** **Location: London, Ontario Area, Various Locations** **Type: Fulltime, Permanent** Delta Power Equipment is a full-service equipment dealership with 400+ employees providing sales, service and parts support at multiple locations across Ontario. Delta Power Equipment is looking for people who are passionate and who want to make a...

  • Service Manager

    3 days ago


    London, Canada YIT an Alta Company Full time

    **Reports to**:Operations Manager **Objectives**:The purpose of your role is to lead the service team in Woodbridge and maintain the day-to-day functions of the department, while focusing on both financial and service levels. **Service Manager Responsibilities**: - Promoting safety first and ensuring all safety protocols are followed - Follow the Guiding...

  • Service Manager

    2 hours ago


    London, Canada Allied Universal Full time

    We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We...

  • Service Manager

    4 weeks ago


    London, Canada Alta Equipment Company Full time

    Overview: **Yale Industrial Trucks Inc. is now YIT an Alta Company**: Yale Industrial Truck Inc has recently been acquired by Alta Equipment Company. Yale continues to be a leader in the materials handling industry providing material handling fleet management. Come work for the largest equipment dealer in North America! Are you a hardworking individual that...

  • Supply Chain Manager

    3 weeks ago


    London, Canada Alex Food Service Full time

    **Duties/Responsibilities**: - Collaborates with other departments and stakeholders to identify and maintain resources needed to establish and provide an effective supply chain. - Establishes performance metrics for measurement, comparison, or evaluation of factors affecting the supply chain. - Develops and maintains detailed inventories of materials and...

  • Service Manager

    2 weeks ago


    London, Canada Oxford Builders Supplies Inc. Full time

    EllisDon is committed to being the safest general contractor. As part of our vaccine directive, we require employees to be fully vaccinated, or in the process of receiving the vaccine against COVID-19. Should you have any additional questions related to our vaccine directive as you move forward in the hiring process, please discuss this with our People &...

  • Service Manager

    1 month ago


    London, Canada Finch Auto Group Full time

    Our employees are valued as family and are provided with training and tools to keep them motivated and engaged. Our culture at the dealership promotes employee empowerment in a strong team setting. We implement programs and processes that focus on goal achievement and customer satisfaction. We offer: - Strong management support - Competitive salary and...