Coach Advisor

3 weeks ago

Brossard, Canada Patrick Morin Inc Full time

**Job Summary**

**Main Responsibilities**

Train, Integrate and Develop Employees
- Listening, available, organized in order to integrate and train new employees in their department in a dynamic and efficient manner;
- Perform and coordinate various varied training (floor training, ERP use training, OHS training);
- Develop the junior and intermediate employees of their department.

Respond Effectively to Customer Needs
- Provide personalized customer service from welcoming customers through to the final sale by listening, evaluating and recommending products to customers that suit their needs;
- Be on the lookout for sales opportunities;
- Offer complementary or substitute products;
- Make special orders when a product is not in stock and follow up on customer complaints;
- Track customer orders and quotes with the system.

Fill the Shelves
- Get missing products in the warehouse or at the reception;
- Ensure stock management (rotation, inventory, hole report) and product availability;
- Ensure that the displays are adequate (flyers, promotions, current products).

Merchandising
- Showcase the merchandise by creating product montages in strategic locations;
- Carry out price changes according to PM procedures and displays of information and/or technical data sheets relating to the products;
- Perform the correct placement of products at least twice a day;
- Ensure the cleanliness of the workplaces.

**Profile of Skills and Qualifications Required**

**Training/Experience/Certification**
- Hold a high school diploma (DES);
- 2 years of retail experience (asset).

**Knowledge**
- Have a good command of the French language, both oral and written, English (asset);
- Have the skills to use a computer system;
- Have knowledge in the field of renovation (asset).

**Required Skills and Aptitudes**
- Have good dexterity in handling products;
- Be in good physical shape;
- Have a good ability to make calculations to estimate the necessary quantity of products;
- Be professional and a good communicator;
- Have good listening skills, good interpersonal skills, and a good team spirit;
- Able to understand and speak French.

**Working Conditions**
- Standing work with frequent movements in the store;
- Loads of 50 to 75 pounds to be lifted occasionally;
- Store working environment;
- Daytime, evening, and weekend schedule.

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