Intake Worker
2 months ago
**Housing Help / Aide Logement**
**Intake Worker (Bi-lingual imperative)**
Full time/permanent position
Housing Help / Aide Logement assists families and individuals who are homeless or at risk of homelessness to access and maintain appropriate, affordable housing.
**Responsibilities**:
- Answer the main phone and greet people coming to the office
- Provide information about Housing Help services
- Assess and identify immediate needs of individuals and families who are at risk of homelessness
- Book client appointments with Caseworkers
- Manage the appointment schedule
- Refer clients to appropriate community services as required
- Provide information and assistance to clients searching for housing
- Maintain listings of available rental units
- Participate in data collection as required
- Represent the agency in a professional manner
- Participate and contribute toward the effective working of the team and the overall operation of the agency
**Qualifications**:
- University degree or College diploma in the social services field
- 2 years relevant experience working in the social service and/or housing sector
- Knowledge of resettlement issues and able to work in a culturally sensitive environment
- Demonstrated crisis intervention and counselling skills
- Excellent communication and organizational skills
- Sound knowledge of community resources
- Familiarity with issues related to poverty and homelessness
- Familiarity with housing issues
- Knowledge of the Residential Tenancies Act
- Ability to speak, read and write both English and French
- Ability to handle a high call volume
Starting salary $47,500
Hours of work are Monday to Friday 8:00-4:00 (35 hours a week)
Plus, paid vacation and sick leave and a generous benefits package
**Salary**: $47,500.00 per year
**Benefits**:
- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Ottawa, ON K2P 0G5: reliably commute or plan to relocate before starting work (required)
**Experience**:
- social service: 1 year (required)
Work Location: In person
Application deadline: 2023-09-18
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