Intake Worker, Counselling Programs

2 weeks ago

Ottawa, Canada Family Services Ottawa Full time

Permanent Full Time Position

** Must be bilingual English and French**

Anticipated Start Date: As soon as possible

About Us

Family Services Ottawa is an accredited non-profit registered charity serving the Ottawa community for more than 100 years. At Family Services Ottawa, we provide services and programs that help make lasting improvements in people’s lives. Everything we do at Family Services Ottawa is focused on helping our clients. Whether it is coping with stress and anxiety, adjusting to a divorce or separation or support with the challenges of parenting or other family relationships we have programs that can help. By helping the individuals who live in it, we help our community. There is nothing more satisfying than that

About the Position

The Intake Worker responds to requests for services as the initial contact point in the Organization. The Intake Worker serves as a triage point, providing initial screening for appropriate services, providing options regarding Family Services Ottawa services and/or referring to appropriate services based on the individual situation. The Intake Worker provides supportive crisis intervention to clients in distress. The Intake Worker is responsible for:

- Answering all Intake calls promptly and professionally
- Providing supportive crisis intervention to clients in distress
- Providing initial assessment and screening of clients contacting the organization for service
- Assessing for suicide risk and/or risk of violence
- Providing specific screening for history of abuse/ violence, mental health issues, custody and access factors and factors and involvement in the Criminal Justice System, information related to mandated services etc
- Collecting and entering all required intake information, arranging appointments and entering data into client database
- Maintaining schedule of counsellor availability and assigning cases; maintaining waiting lists
- Liaising with other community agencies/ professionals to develop and maintain referral sources.
- Providing referral information for other community resources/services as appropriate to the client situation
- Assessing clients fees.
- Other related duties as assigned

About You

You have a Bachelor's in Social Work and a minimum of three (3) years of experience in social services organizations/settings. You are bilingual ( English and French). In addition you have:

- Experience with diverse clientele.
- Experience in working with clients in crisis.
- Knowledge of risk factors; training in initial risk assessment.
- Knowledge of community resources and referral sources.
- Knowledge of child protection mandates for reporting
- Knowledge of current standards for practice such as protocols for working with violence against women.
- Understanding of cultural awareness and diversity.

**You bring the following**:

- Strong organizational skills.
- Good verbal and written communication skills.
- Skills in working as a team and within team approach.
- Strong computer skills including Office 365 and client databases
- Ability to deal with people in distress, de-escalation skills.
- Ability to take initiative and work independently with in team/program guidelines and best practices.
- Ability to manage competing demands in regards to time/ work pressures.
- Ability to maintain a respectful and professional approach/ standards with clients and colleagues.

FOR EXTERNAL APPLICANTS ONLY:

- Legal entitlement to work in Canada
- Vulnerable Sector Check satisfactory to FSO is required
- Proof of Full Vaccination against COVID-19*
- Subject always to FSO's duty to accommodate under the Ontario Human Rights Code.

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