Customer Insight Consultant
2 weeks ago
Customer Insight Consultant - NetSuite Customer Success-22000A6U
**Applicants are required to read, write, and speak the following languages***: English
**Preferred Qualifications**
The Customer Insight Consultant - NetSuite Customer Success position is responsible for key functions within the Customer Success Insights team. This includes driving Customer and Competitive insights, service product initiatives, and alignment with the Oracle NetSuite Sales and Marketing organizations.
**Responsibilities**:
- Conduct service product related interviews with Customers, Partners, and Oracle NetSuite employees
- Analyze customer, partner and competitive data and research to identify trends, key indicators, patterns, and insights
- Deploys insight reporting used for service product innovation and integration, marketing and brand evolution, and sales initiatives
- Drive Customer Success Annual Recurring revenue (ARR) initiatives and Sales adoption
- Collaborate with Marketing and support development of Marketing content and campaigns for Customer Success
**Qualifications**:
- 5+ years of experience in product marketing, product management, or similar roles
- Outstanding interpersonal, communications, and presentation skills
- Results-oriented with a history of responsibility for complex projects
- Success working successfully with cross-functional teams
- Understanding and passion for Customer Success and SaaS based models
- Ability to travel up to 10%, as appropriate.
SuiteJobs
LI-Remote
**Detailed Description and Job Requirements**
An experienced consulting professional who has a broad understanding of solutions, industry best practices, multiple business processes or technology designs within a product/technology family. Works directly with Consulting sales to analyze customer business needs.
6-8 years of experience relevant to this position including 3-4 years consulting experience preferred. Undergraduate degree or equivalent experience. Broad product, technology or industry expertise. Ability to craft and articulate strategic solutions. In-depth knowledge of implementation methodologies and best practices. Knowledge of competitive & partner products, technology and solutions. Ability to travel as needed.
**Job**: Consulting
**Location**: Canada
**Job Type**: Regular Employee Hire
**Organization**: Oracle
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