Applications Support Officer

2 months ago


Vancouver, Canada Altrad Services Ltd. Full time

**The Opportunity**

**Responsibilities**:

- **Incident Management**: Manage and document incidents, ensuring all issues are recorded, tracked, and resolved within defined SLAs. Communicate effectively with users about the status and progress of their issues.
- **Collaboration**: Work closely with development, QA, and other IT teams to ensure seamless deployment of new features and updates. Participate in cross-functional team projects and initiatives.
- **On-call Support**: Participate in an on-call rotation to provide after-hours support as needed.

**Job Requirements and Qualifications**
- **Education**: Bachelor's degree in Computer Science, Information Technology, or a related field. Equivalent work experience may be considered.
- **Technical Skills**: Strong troubleshooting and problem-solving skills. Proficiency in SQL,.NET / MVC Framework, scripting languages C# & Javascript, React/SOAP and familiarity with operating systems (Windows, Linux). Knowledge of monitoring tools and ticketing systems.
- **Communication Skills**: Excellent verbal and written communication skills. Ability to explain technical concepts to non-technical users in a clear and concise manner.
- **Customer Focus**: Strong customer service orientation with a passion for helping users and resolving their issues.
- **Analytical Skills**: Ability to analyze complex problems and identify root causes. Detail-oriented with a focus on delivering high-quality solutions.
- **Team Player**: Ability to work effectively both independently and as part of a team. Collaborative mindset and willingness to share knowledge and learn from others.
- **Adaptability**: Ability to adapt to changing priorities and handle multiple tasks simultaneously in a fast-paced environment.

**Preferred Qualifications**
- Working knowledge of Business Process Mapping technologies and integration orchestration methodologies.
- Working knowledge of Microsoft’s Azure development stack (Azure AppServices, ServiceBus, SQL, Storage) alongside working knowledge of Microsoft ASP.Net Core and Entity Framework.
- Working knowledge of REST API (using, testing, creating).
- Working knowledge of Power Platform (PowerApps, Flow, Power Bi, and related technologies, including Azure).
- Working knowledge of data modelling and SQL Server technology stack.

**About Us**

Altrad is a world leader in the provision of industrial services, generating high-added value solutions principally for the Oil & Gas, Energy, Power Generation, Process, Environment and Construction sectors.

We are part of the Altrad Group with almost 52,000 people distributed throughout more than 50 countries worldwide, with 120 subsidiaries operating in Europe, North & South America, Canada, the Middle East, Africa and Asia Pacific.

The Group is also a recognised leader in the manufacturing of equipment dedicated to the Construction and Building market. Altrad’s multidisciplinary services range from engineering and technical services to maintenance, access solutions and specialised services for industry leaders.

**Why You Should Work for Altrad**

We provide the benefits you’d expect from a global company, but what makes us different?
- Our work. We offer diverse, challenging work on some of the world’s biggest resources, energy and infrastructure projects.
- Our culture. We’re solution focused, reliable and embrace a ‘can-do’ team environment.
- Our loyalty. We want you to reach your potential, we’d like to help you get there.

Our global workforce drives and promotes an inclusive culture, both within our organisation and throughout the communities we interact with across the world. Diverse backgrounds include First Nations Peoples, people with differing abilities, LGBTIQ+ community, gender, neurodiverse, cultural diversity, all age groups, and those with an intersectional or multiple diverse characteristics.

**Job Types**: Full-time, Fixed term contract
Contract length: 2 months

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- RRSP match
- Vision care

Schedule:

- 10 hour shift

Application question(s):

- This is a site/camp-based opportunity working 14 days on / 7 days off or 20 days on / 8 days off rotation (fly in/fly out). Do you have any concerns with this rotation?

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- IT Application support: 3 years (required)

Willingness to travel:

- 50% (preferred)

Work Location: In person



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